Lead Sales (Key Holder), Full Time, Amherst - Pottery Barn

Williams-Sonoma • Town of Amherst, NY

2d • $18 - $22

About The Position

As a Lead Sales (Key Holder) at Pottery Barn, you will inspire customers to express themselves in their homes and bring the brand to life by helping customers discover products suited to how they entertain. You will drive sales by building connections and developing lasting customer relationships. The role also supports store management, oversees store operations during manager-on-duty shifts, and models sales generation and customer service for associates. Full-time associates are expected to have open availability to meet business needs.

Requirements

• Effective communication, organization, and leadership skills.
• Proven ability to motivate and influence others through personal actions and examples.
• Must be able to remain mobile on the sales floor for extended periods.
• Must be able to lift and mobilize medium to large items up to 75 lbs. using appropriate equipment and safety techniques.
• Full-time associates are expected to have open availability to meet business needs.

Nice To Haves

• 1–3 years of retail sales experience; shift supervision experience preferred.
• 1–2 years of experience in home-related design, visual merchandising, or stockroom responsibilities preferred; specialty retail experience is preferred but not required.

Responsibilities

• Create engaging customer experiences by sharing expertise on enhancing the home.
• Support the management team with opening and closing routines, register functions, and back-office procedures.
• Supervise store operations to help meet financial goals and ensure associates provide World-Class service.
• Maintain visual, replenishment, cleanliness, safety, and back-of-house standards during manager-on-duty shifts.
• Perform the Selling Captain role, modeling sales generation and customer service while prioritizing the customer experience.
• Maintain an environment where associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.

Benefits

• Competitive compensation package; anticipated pay range is $18.00–$22.00 per hour.
• Discount on Williams-Sonoma, Inc. brands.
• 401(k) plan and other investment opportunities.
• Wellness program supporting physical, financial, and emotional health.
• Paid vacations and holidays for full-time associates.
• Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
• Cross-brand and cross-functional career opportunities.
• Online learning opportunities through brand-specific resources and WSI University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed