Assistant Store Manager -Sales & Service, Full Time, Amherst - Pottery Barn
About The Position
The Assistant Store Manager - Sales & Service supports the management team in achieving goals by delivering world-class service. The role models relationship-building with customers and maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. The Assistant Store Manager leads and coaches the store team to create exceptional customer experiences and exceed sales goals, while promoting a positive, fair, and respectful workplace consistent with the company’s People-First Philosophy. The position also supports associate training and selling skills, oversees sales-floor coverage, and helps resolve client service concerns, including delivery, pickup, and outstanding issues. Full-time associates are expected to have open availability to meet business needs. The position is not eligible for relocation assistance.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- Two to three years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
- Full-time associates must have open availability to meet business needs.
Responsibilities
- Lead the store team in creating exceptional customer experiences and exceeding sales goals.
- Ensure adequate sales-floor staffing from sales and tactical perspectives, modeling sales generation and customer-focused service for sales associates.
- Coach staff on customer service successes and challenges.
- Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
- Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, using and managing the client information reporting system.
- Maintain a store-supervision presence to ensure appropriate staff coverage in all areas.
Benefits
- Competitive compensation package; anticipated pay range is $21.00–$25.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career-pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
