Assistant Store Manager - Sales & Service, Full Time, Syracuse - Pottery Barn

Williams-Sonoma•City of Syracuse, NY

2d•$20 - $25

About The Position

The Assistant Store Manager of Sales and Service supports the management team in achieving goals by providing World-Class service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. It leads the store team in creating exceptional customer experiences and exceeding sales goals, while coaching associates and helping them develop product knowledge and selling skills. The role also promotes a positive, fair, and dignified workplace in accordance with the company’s People-First Philosophy and ensures timely resolution of client service issues. The position is full time in Syracuse, associated with Pottery Barn. Full-time associates are expected to have open availability to meet business needs. The role requires mobility on the sales floor for extended periods and the ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques. The anticipated pay range is $20.00–$25.00 per hour. The role offers a competitive compensation package and may include an employee discount, 401(k) and other investment opportunities, a wellness program, paid vacations and holidays, and health, dental, and vision insurance. The company also describes development plans, career pathing, performance appraisals, online learning, cross-brand and cross-functional opportunities, and leadership development opportunities.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives.
Model sales generation and service for sales associates, prioritizing the customer experience.
Reinforce customer service principles by coaching staff on successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pickup issues and outstanding matters, through effective use and management of the client information reporting system.
Maintain a supervisory presence in the store to ensure appropriate staff coverage in all areas.

Benefits

Competitive compensation package, with an anticipated pay range of $20.00–$25.00 per hour.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.