Assistant Store Manager - Sales & Service, Full Time, Short Hills - Pottery Barn

Williams-Sonoma•Short Hills, NJ

2d•$25 - $28

About The Position

The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing World-Class service. This role serves as a role model for building customer relationships and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The position leads and coaches the store team to create exceptional customer experiences, exceed sales goals, and maintain a positive, fair, and dignified environment consistent with the company’s People-First Philosophy. The role involves being mobile on the sales floor for extended periods and lifting and mobilizing items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. The anticipated pay range is $25.00–$28.00 per hour. The role is not eligible for relocation assistance.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills, including the ability to identify challenges creatively and develop action plans in a timely manner.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities appropriately.
2–3 years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds while using appropriate equipment and safety techniques.
Open availability to meet business needs for full-time associates.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor is adequately staffed from sales and tactical perspectives, while modeling sales generation and customer-focused service for sales associates.
Coach staff on customer-service successes and challenges, reinforcing customer-service principles.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery and pick-up matters and outstanding issues, through effective use and management of the client information reporting system.
Support the management team in achieving goals and provide World-Class service.
Build customer relationships and maintain store supervision to ensure appropriate staff coverage throughout the store.

Benefits

Competitive compensation package.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.