Assistant Store Manager - Sales & Service, Full Time, Short Hills - Pottery Barn

Williams-Sonoma

2d•Onsite

About The Position

The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing world-class service and modeling relationship-building with customers. The role maintains a visible presence through store supervision to ensure appropriate staff coverage throughout the store. It leads and coaches the store team to create exceptional customer experiences and exceed sales goals, while helping associates build product knowledge and selling skills. The position also supports a positive, fair, and dignified work environment and ensures timely resolution of client service issues.

Requirements

Excellent communication, organization, and leadership skills.
Superior critical-thinking skills to identify challenges creatively and develop timely action plans.
Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
Two to three years of previous retail sales experience or management experience in a customer-service-related field.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
Full-time associates are expected to have open availability to meet business needs.

Responsibilities

Lead the store team to create an exceptional customer experience and exceed sales goals.
Ensure the sales floor has appropriate staffing from both sales and tactical perspectives, and model sales generation and service for sales associates.
Coach staff on customer service successes and challenges.
Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
Ensure timely resolution of client service issues, including delivery, pickup, and outstanding issues, using and managing the client information reporting system.
Maintain store supervision and an appropriate staff presence across store areas.

Benefits

Competitive compensation package.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career-pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.