About The Position
The Assistant Store Manager - Sales & Service supports the management team in achieving goals by providing world-class customer service. The role models relationship-building with customers and maintains a presence through store supervision to ensure appropriate staff coverage throughout the store. The position helps lead the store team to create exceptional customer experiences and exceed sales goals, while supporting associate development, client-service resolution, and a positive, fair workplace.
Requirements
- Excellent communication, organization, and leadership skills.
- Superior critical-thinking skills to identify challenges creatively and develop action plans in a timely manner.
- Strong time-management skills and the ability to execute multiple tasks and manage competing priorities.
- Two to three years of previous retail sales experience or management experience in a customer-service-related field.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize medium to large items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
Responsibilities
- Lead the store team in creating exceptional customer experiences and exceeding sales goals.
- Ensure the sales floor is adequately staffed from sales and tactical perspectives, and model sales generation and service for associates while prioritizing the customer experience.
- Reinforce customer-service principles by coaching staff on successes and challenges.
- Use Selling Essentials and training resources to educate the team about products, improve selling skills, and achieve business goals.
- Create and maintain a positive environment where associates are treated fairly and with dignity in accordance with the People-First Philosophy.
- Ensure timely resolution of client-service issues, including delivery, pick-up, and outstanding issues, through effective use and management of the client information reporting system.
- Maintain store supervision and appropriate staff coverage in all areas of the store.
Benefits
- Competitive compensation package.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health, dental, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career-pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
