Design Sales Specialist/Home Stylist, Full Time, Amherst - Pottery Barn
About The Position
The Design Sales Specialist/Home Stylist inspires customers to express themselves at home by providing design assistance and a seamless shopping experience. The role includes one-on-one design consultations in the store and customers’ homes, preparing and presenting design plans, completing sales, and encouraging continued customer engagement with the brand. The specialist supports customers with a range of services and orders, demonstrates strong knowledge of the design studio assortment, and works toward sales and productivity goals. Full-time associates are expected to have open availability to meet business needs.
Requirements
- Strong communication, clienteling, and customer follow-up skills.
- Ability to complete and coordinate complex large orders across a variety of sales channels.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates must have open availability to meet business needs.
Nice To Haves
- Experience working with the elements of design.
- Specialty retail experience.
Responsibilities
- Conduct one-on-one design consultations in the store and in customers’ homes to support design of living spaces and drive store sales.
- Conduct in-home consultations, accurately measuring and assessing customers’ living spaces.
- Create and present design plans based on customers’ needs, style, preferences, and living space.
- Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
- Assist customers with gift wrap, gift registry, locating merchandise, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Demonstrate product knowledge, including features and benefits of the design studio assortment.
- Assist customers and complete sales at the cash wrap, promoting continued engagement with the brand.
Benefits
- Competitive compensation package.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
