Design Sales Specialist/Home Stylist, Full Time, San Diego - Pottery Barn

Williams-Sonoma•San Diego, CA

About The Position

The Design Sales Specialist/Home Stylist inspires customers to express themselves in their homes and helps bring the shopping experience to a seamless close by assisting customers and completing sales at the cash wrap. The role promotes ongoing customer engagement and gives customers reasons to stay connected with the brand. The specialist uses design expertise to consult with clients in stores and in their homes, assess and measure living spaces, and develop and present design plans that reflect clients’ needs, styles, and preferences. The role also supports sales goals through knowledge of current promotions, product expertise, and high-quality customer service across a range of special services and order types. This is a full-time position in San Diego. Associates must have open availability to meet business needs. The role requires extended periods of mobility on the sales floor and the ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques. The anticipated pay range is $18.00–$22.00 per hour. The position is not eligible for relocation assistance.

Requirements

Strong communication, clienteling, and customer follow-up skills.
Ability to complete and coordinate complex large orders across a variety of sales channels.
Proven ability to prioritize and handle multiple tasks simultaneously.
One to two years of customer service and retail sales experience; specialty retail experience is preferred but not required.
Open availability to meet the needs of the business.
Ability to remain mobile on the sales floor for extended periods.
Ability to lift and mobilize medium to large items up to 75 pounds while using appropriate equipment and safety techniques.

Nice To Haves

Experience working with the elements of design.
Specialty retail experience.

Responsibilities

Conduct one-on-one design consultations with clients in stores and in their homes to help design living spaces and drive store sales.
Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
Create and present design plans based on clients’ needs, styles, preferences, and living spaces.
Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
Assist customers with gift wrap, gift registry, merchandise locating, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders using exemplary service standards.
Demonstrate product knowledge, including features and benefits, across the design studio assortment.
Assist customers and complete sales at the cash wrap.
Promote continued customer engagement with the brand.

Benefits

Competitive compensation, with an anticipated pay range of $18.00–$22.00 per hour.
Discount on Williams-Sonoma, Inc. brands.
401(k) plan and other investment opportunities.
Wellness program supporting physical, financial, and emotional health.
Paid vacations and holidays for full-time associates.
Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
Individual development plans and career pathing conversations.
Annual performance appraisals.
Cross-brand and cross-functional career opportunities.
Online learning opportunities through brand-specific resources and WSI University.
Leadership development opportunities.