Design Sales Specialist/Home Stylist, Full Time, Rancho Cucamonga - Pottery Barn
About The Position
The Design Sales Specialist/Home Stylist inspires customers to express themselves in their homes through design consultations and product expertise. The role provides one-on-one consultations in the store and in customers’ homes, develops design plans tailored to their needs and living spaces, and helps drive store sales. The specialist also completes sales at the cash wrap, supports customers with special services and orders, and encourages ongoing engagement with the Pottery Barn brand. The position requires strong customer service, sales, communication, and follow-up skills. Associates must be able to work on the sales floor for extended periods and lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques. Full-time associates are expected to have open availability to meet business needs. The anticipated pay range is $18.00–$21.00 per hour. Benefits and eligibility may depend on position and location and include a discount on Williams-Sonoma, Inc. brands, a 401(k) plan and other investment opportunities, a wellness program, and— for full-time associates—paid vacations and holidays and health, dental, and vision insurance. Development resources include individual development plans, career pathing conversations, performance appraisals, cross-brand and cross-functional opportunities, online learning, and leadership development.
Requirements
- Strong communication, clienteling, and customer follow-up skills.
- Ability to complete and coordinate complex large orders across a variety of sales channels.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- 1–2 years of customer service and retail sales experience; specialty retail experience is preferred but not required.
- Ability to remain mobile on the sales floor for extended periods.
- Ability to lift and mobilize items weighing up to 75 pounds using appropriate equipment and safety techniques.
- Open availability to meet business needs.
Nice To Haves
- Experience working with the elements of design.
- Specialty retail experience.
Responsibilities
- Provide one-on-one design consultations in the store and in customers’ homes to help design living spaces and drive store sales.
- Conduct productive in-home consultations, accurately measuring and assessing clients’ living spaces.
- Create and present design plans based on clients’ needs, style, preferences, and living spaces.
- Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
- Assist customers with special services, including gift wrap, gift registry, merchandise locating, catalog and internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Demonstrate superior product knowledge, including features and benefits of the design studio assortment.
- Complete sales at the cash wrap and promote continued customer engagement with the brand.
Benefits
- Competitive compensation; anticipated pay range of $18.00–$21.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance for full-time associates, including same-sex domestic partner benefits.
- Individual development plans and career pathing conversations.
- Annual performance appraisals.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
- Leadership development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
