Lead Stock (Key Holder), Full Time, Amherst - Pottery Barn
About The Position
The Lead Stock/Fulfillment role models and coaches customer connection, brand lifestyle selling, and exceptional service. The role executes and upholds operational standards to protect the brand’s image and interests, and assists the management team in maximizing individual performance and establishing routines that improve productivity and efficiency. It oversees back-of-house operations, including omnichannel fulfillment, receiving, shipping, inventory management, stockroom organization, and markdown/markup execution. It also fulfills customer orders across channels and services while balancing customer needs, profitability, and brand standards.
Requirements
- Effective communication, organization, and leadership skills, with the ability to motivate and influence others through personal actions and example.
- Successful completion of a background check is required for employment or promotion to this role.
- Must be able to remain mobile on the sales floor for extended periods.
- Must be able to lift and mobilize medium to large items up to 75 pounds using appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
Nice To Haves
- 1–3 years of retail sales experience; management experience preferred.
- 1–2 years of home-related or specialty experience preferred, such as design, visual merchandising, or stockroom responsibilities.
Responsibilities
- Oversee back-of-house operations, including omnichannel fulfillment, receiving, shipping, inventory management, stockroom organization and standards, and markdown/markup execution.
- Execute customer fulfillment across all omnichannel services, including BOPIS, SFS, STS, home delivery, and installation, selecting methods that meet customer needs while maintaining profitability and the brand image.
- Model, train, and coach associates on productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing, and stockroom standards.
- Manage shipping and processing stations, product staging areas, and supplies to support efficient receipt and packing of incoming and outgoing merchandise.
- Perform routine audits and reconciliations, including UPS, DIAR, and Markdown, and establish daily routines to reduce loss and shrink, including lost cartons, mis picks, MOS, returns, and RTV.
- Maintain an environment where associates are treated fairly and with dignity and respect, in accordance with the People First Philosophy.
- Model and coach customer connection, lifestyle selling, and exceptional service.
- Assist the management team in maximizing individual performance and establishing routines that improve productivity and efficiency.
Benefits
- Competitive compensation; anticipated pay range is $18.00–$22.00 per hour.
- Discount on Williams-Sonoma, Inc. brands.
- 401(k) plan and other investment opportunities.
- Wellness program supporting physical, financial, and emotional health.
- Paid vacations and holidays for full-time associates.
- Health benefits, dental insurance, and vision insurance, including same-sex domestic partner benefits, for full-time associates.
- Cross-brand and cross-functional career opportunities.
- Online learning opportunities through brand-specific resources and WSI University.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
