Key Holder

Thrift World•Omaha, NE

5d•$0 - $20

About The Position

As a Key Holder Supervisor, you will be an integral member of the store leadership team. You will oversee daily store operations, open and close the facility, and act as the supervisor on duty. You will help train and coach store associates, model exceptional customer and donor service, resolve team and customer challenges, and maintain store standards for merchandising, visual presentation, and cleanliness. The role includes operational leadership, cash and register oversight, administrative recordkeeping, customer and donor service, and maintaining store presentation. The position requires availability for weekend, evening, and holiday shifts, as well as the ability to meet the listed physical requirements.

Requirements

Minimum age of 21.
High school diploma or equivalent.
At least 1 year of supervisory experience.
Conversational fluency in English.
Ability to operate or obtain certification for store equipment, such as a packing machine or forklift, if applicable.
Excellent interpersonal and customer service skills, with high diplomacy.
Strong verbal and written communication abilities.
Ability to set priorities, meet deadlines, and multitask effectively in a fast-paced environment.
Strong problem-solving ability to identify operational opportunities and recommend effective solutions.
Ability to work collaboratively within a team and independently with minimal supervision.
Ability to meet company attendance requirements, including availability for weekend, evening, and holiday shifts.
Ability to stand or walk up to 8 hours per day, approximately 80% of the shift.
Ability to regularly lift up to 10–50 lbs.
Ability to push or pull up to 100 lbs. as required.
Frequent use of hands for grasping and reaching, approximately 70% of the shift.
Frequent bending and crouching, approximately 40% of the shift, and overhead reaching, approximately 20% of the shift.

Nice To Haves

At least 2 years of retail management experience preferred.

Responsibilities

Manage opening and closing procedures, maintain store security, and serve as supervisor on duty.
Direct and supervise sales floor team members and cashiers in accordance with policies, procedures, and applicable laws.
Foster a collaborative, positive workplace atmosphere where team member contributions are valued.
Address performance concerns promptly, directly, fairly, and respectfully, focusing on constructive solutions.
Verify and document daily cash management activities, including drawer counts, safe drops, bank deposits, and petty cash.
Oversee and audit register transactions, including discounts, refunds, credits, and register balancing.
Ensure company records and administrative documentation are completed, organized, retained, and safeguarded according to policy and legal guidelines.
Lead by example in providing friendly, prompt, and attentive service to customers and donors.
Address and resolve customer questions, feedback, and concerns with diplomacy and professionalism.
Monitor and maintain store appearance, merchandising standards, inventory placement, and floor recovery and cleanliness.
Help train and coach store associates.