Key Holder

Psycho Bunny • Orlando, FL

5d • $17 - $19 • Onsite

About The Position

The Key Holder strategically manages and promotes a sales culture in a retail environment to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control. The role ensures a consistently high customer experience in the Store in accordance with Psycho Bunny’s core values and service standards. The position reports to the Store Manager and is based onsite at Orlando Premium Outlets.

The Key Holder helps build a delighted and loyal customer base, supports the recruitment and development of high-performing Team Members, and maintains product knowledge across the store team. The role also oversees service-driven scheduling, loss prevention, inventory and shrink goals, merchandise processing, visual presentation, and workplace safety compliance. The salary will be determined based on work location, knowledge, skills, and competencies.

Requirements

• At least 1 year of retail management experience.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.
• Fluency in Spanish and English is required.

Responsibilities

• Build a delighted and loyal customer base through customer engagement, conversion, and capturing customers’ phone numbers and email addresses.
• Assist with recruitment, training, development, and succession planning for high-performing, results-driven Team Members.
• Maintain personal product knowledge and ensure Store Team Members have product knowledge and can communicate it to customers.
• Control payroll and create service-driven schedules to support profitability while maintaining high customer service levels.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor loss prevention.
• Achieve or exceed inventory and shrink goals and oversee and manage physical inventory.
• Execute and process incoming and outgoing merchandise, including transfers.
• Manage merchandise opportunities and communicate them to the Store Manager.
• Execute and maintain visual directives and ensure the Store’s visual presentation meets or exceeds Psycho Bunny standards.
• Execute OSHA requirements to maintain a safe and compliant working environment for Store Team Members and customers.
• Assist with other duties as required by the Store Manager.
• Collaborate with other Psycho Bunny team members to achieve goals.

Benefits

• Employee discount on Psycho Bunny clothing.
• Opportunity for career growth in a rapidly expanding brand.
• Work alongside smart and passionate people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed