It Intern Jobs

About The Position

Requirements

• Currently enrolled in or completed a relevant degree program, such as Information Technology or a related field.
• Strong understanding of computer hardware, software, and networking fundamentals.
• Basic knowledge of operating systems such as Windows, macOS, and Linux, and productivity tools.
• Excellent problem-solving skills.
• Strong communication, customer service, and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn and adapt in a dynamic environment.
• Capacity to prioritize multiple projects and interact professionally with executives, managers, coaches, and partners.

Nice To Haves

• Coursework or experience in cybersecurity, network administration, or database management.
• Experience with ticketing systems such as ServiceDesk Plus.
• Familiarity with Active Directory, Office 365, and remote support tools such as NinjaRMM.
• Previous internship or relevant work experience in IT support.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.

Responsibilities

• Provide timely first- and second-level technical support to staff.
• Install and configure computer hardware, software, and printers.
• Troubleshoot Windows and Mac laptops and desktops.
• Provide audio/visual support as needed.
• Set up and tear down equipment for event-related functions as needed.
• Provide mobile device support for iOS, Android, and Microsoft products.
• Troubleshoot network communication issues and end-user network connectivity.
• Provide IT support at Lower.com Field, Historic Crew Stadium, Ohio Health Performance Center, and Municipal Light Plant.
• Provide help desk and event support, which may include nights and weekends.
• Create technical documentation of support issues and user guides.
• Coordinate with multiple departments and contribute to the overall success of the club.