IT Collaboration Tools Intern - Summer 2027 - Franklin, TN

Nissan • Franklin, TN

11d • Onsite

About The Position

Nissan is seeking an IT Collaboration Tools Intern to join its team in Franklin, Tennessee, for a 12-week summer 2027 program. The team supports Nissan’s Microsoft environment, including email hosting and collaboration platforms such as Microsoft Teams and Copilot, as well as other productivity technologies used across the organization. The intern will contribute to initiatives that deploy, enhance, and support collaboration tools to improve communication, productivity, and innovation across the business. The position is onsite in Franklin, TN.

The intern will support adoption of collaboration technologies, automate common user requests and support processes, prepare training materials and train end users, troubleshoot collaboration and productivity platform issues, and work with IT teams and business stakeholders on process improvements and technology adoption. The intern will also monitor user feedback and recommend enhancements to the employee experience.

Requirements

• Must be currently enrolled in an undergraduate degree program in Information Technology, Computer Science, Computer Programming, Management Information Systems, Computer Engineering, or a related field.
• Must be entering Junior or Senior year at the start of the upcoming academic term.
• Experience with Microsoft Office and Google Workspace technologies.
• Strong troubleshooting, analytical, and critical-thinking skills.
• Experience using AI-powered technologies such as Microsoft Copilot, Google Gemini, or similar tools.
• Strong verbal and written communication skills and ability to train and support end users.
• Ability to manage multiple assignments and work effectively in a collaborative environment.
• GPA of 3.0 or above; an official or unofficial transcript will be required during the application process for verification.
• Ability to perform work onsite in Franklin, TN.
• Must be legally authorized to work in the United States and provide proof of employment eligibility at hire; Nissan uses E-Verify.

Nice To Haves

• Experience supporting Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Knowledge of collaboration technologies, user support processes, or IT service management concepts.
• Experience with automation tools such as Power Automate or similar workflow technologies.
• Experience creating training materials, user guides, or technical documentation.
• Interest in workplace technology, digital transformation, and user experience.

Responsibilities

• Support deployment and adoption of new collaboration tools and technologies across the organization.
• Assist with automating common user requests and support processes to improve efficiency.
• Create training materials and provide end-user training on new features and technology enhancements.
• Troubleshoot and resolve issues related to Microsoft collaboration and productivity platforms.
• Partner with IT teams and business stakeholders to identify process improvements and opportunities to increase technology adoption.
• Monitor user feedback and recommend enhancements to improve the employee experience.

Benefits

• Business Synergy Teams (ERGs) and opportunities to build relationships and connect with people from similar and diverse backgrounds.
• Professional training and development through innovation offerings, seminars, learning platforms, and leadership trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern