IT Specialist Intern (Tier 1)

Gauss Management Research & Engineering•South Ogden, UT

5d•Onsite

About The Position

The IT Specialist Intern (Tier 1) supports the Enterprise Systems Team at GMRE headquarters in South Ogden, Utah. This entry-level role assists with maintenance, configuration, deployment, and troubleshooting of company IT equipment and systems, including computers, peripherals, software, and network-connected devices. Working under Enterprise Systems management oversight and with guidance from an assigned technical mentor, the intern helps resolve routine technical issues, prepare and deploy end-user equipment, maintain IT asset records, and support employee onboarding and offboarding. The position provides hands-on experience in enterprise IT operations and develops technical troubleshooting, customer service, and IT support skills in a structured, compliance-driven environment. The role is structured as a 180-day internship, with performance checkpoints at 30, 60, and 90 days. A formal evaluation at 90 days will determine continuation through the remainder of the internship cycle. Continuation, extension, or consideration for future employment depends on demonstrated performance, business needs, and applicable management approvals; participation does not guarantee continued or future employment. The position is in office Monday through Friday, with a schedule of 0700–1600 with lunch or 0730–1530 without lunch. Occasional travel for meetings, training, or site visits may be expected. Driving or renting a car for company business is expected with some frequency, and a valid driver’s license is required for insurance purposes. Applicants must meet the stated U.S. citizenship, permanent-residency, protected-individual, or authorization eligibility requirement related to U.S. Government international trade regulations.

Requirements

Basic understanding of Windows operating systems and Microsoft 365 applications.
Familiarity with computer hardware, laptops, desktops, printers, and common peripherals.
Basic understanding of computer installation, configuration, and troubleshooting concepts.
Foundational knowledge of networking concepts, including IP addressing, DNS, DHCP, and LAN connectivity.
Ability to identify, troubleshoot, and document common technical issues.
Ability to follow written instructions, technical documentation, and established IT procedures.
Strong customer service skills and willingness to assist employees with technical issues.
Effective written and verbal communication skills.
Strong attention to detail and organizational skills.
Ability to learn new technologies, tools, and technical processes.
Ability to work collaboratively in a team and seek guidance when necessary.
Ability to manage assigned tasks and communicate progress to appropriate personnel.
Understanding of information security, confidentiality, and responsible system access.
Ability to lift and move equipment up to 50 pounds and assist with physical IT setup as required.
Currently pursuing or recently completed an associate or bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field; equivalent technical training or demonstrated interest in IT may be considered.
Must meet the stated U.S. citizenship, lawful permanent resident, protected individual, or authorization eligibility requirement for U.S. Government international trade regulations.
A valid driver’s license is required for insurance purposes; driving or renting a car for company business is expected with some frequency.
Must be able to safely climb and work from ladders.

Nice To Haves

Exposure to computer troubleshooting, hardware installation, or technical support through coursework, personal projects, or hands-on experience.
Basic understanding of networking fundamentals.
Familiarity with IT service desk or ticketing systems.
CompTIA A+, Network+, Security+, or similar entry-level industry certification.

Responsibilities

Provide entry-level Tier 1 support for company hardware, software, operating systems, business applications, and network-connected devices, onsite and remotely.
Assist with installing, configuring, and deploying computers, software, operating systems, printers, scanners, and peripherals.
Troubleshoot common hardware, software, operating system, and connectivity issues, escalating complex problems to experienced Enterprise Systems personnel.
Assist with replacing and installing hardware components, including memory, storage drives, monitors, and peripherals.
Support computer imaging, endpoint configuration, workstation preparation, and secure device deployment.
Assist with employee onboarding and offboarding technical activities, including workstation setup, equipment preparation, and authorized account-related tasks.
Maintain accurate IT asset inventory records, equipment assignments, and related documentation.
Document support requests, troubleshooting steps, resolutions, and escalations in the designated ticketing system.
Assist with routine workstation maintenance, software installations, and updates in accordance with approved company procedures.
Perform basic network troubleshooting, including checking physical connections, network connectivity, and IP configuration.
Assist with office relocations, workstation installations, and basic network cabling activities.
Support installation, routing, labeling, and basic termination of Ethernet (Cat5e/Cat6) cabling under supervision.
Assist with secure handling, storage, inventory, and disposal of IT equipment according to established procedures.
Follow cybersecurity policies, access control requirements, and IT operational procedures.
Participate in technical training and knowledge-sharing activities.
Support general IT operations and special projects assigned by the Enterprise Systems Team.