Crew IT Intern

Columbus Crew•Columbus, OH

10d

About The Position

The Columbus Crew is seeking a tech-savvy, service-oriented Support Services Intern to provide hands-on IT assistance to fans, staff, and coaches in a fast-paced, team-oriented environment. The intern will be the first point of contact for Front Office technology support questions and issues and will provide first- and second-level technical support. The role calls for problem-solving, independent work, teamwork, professional communication with executives, managers, coaches, and partners, and the ability to prioritize multiple projects and coordinate across departments with urgency and diplomacy. The internship runs from January to November or December, with a flexible start date available for discussion. It requires approximately 35–40 hours per week. Support is provided at multiple locations, including Lower.com Field, Historic Crew Stadium, Ohio Health Performance Center, and Municipal Light Plant. Help desk and event support may include nights and weekends.

Requirements

Currently enrolled in or completed a relevant degree program, such as Information Technology or a related field.
Strong understanding of computer hardware, software, and networking fundamentals.
Basic knowledge of operating systems such as Windows, macOS, and Linux, and productivity tools.
Excellent problem-solving skills.
Strong communication, customer service, and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Willingness to learn and adapt in a dynamic environment.
Capacity to prioritize multiple projects and interact professionally with executives, managers, coaches, and partners.

Nice To Haves

Coursework or experience in cybersecurity, network administration, or database management.
Experience with ticketing systems such as ServiceDesk Plus.
Familiarity with Active Directory, Office 365, and remote support tools such as NinjaRMM.
Previous internship or relevant work experience in IT support.
Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.

Responsibilities

Provide timely first- and second-level technical support to staff.
Install and configure computer hardware, software, and printers.
Troubleshoot Windows and Mac laptops and desktops.
Provide audio/visual support as needed.
Set up and tear down equipment for event-related functions as needed.
Provide mobile device support for iOS, Android, and Microsoft products.
Troubleshoot network communication issues and end-user network connectivity.
Provide IT support at Lower.com Field, Historic Crew Stadium, Ohio Health Performance Center, and Municipal Light Plant.
Provide help desk and event support, which may include nights and weekends.
Create technical documentation of support issues and user guides.
Coordinate with multiple departments and contribute to the overall success of the club.