Crew IT Intern
About The Position
The Columbus Crew is seeking a tech-savvy, service-oriented Support Services Intern to provide hands-on IT assistance to fans, staff, and coaches in a fast-paced, team-oriented environment. The intern will serve as the first point of contact for Front Office technology support questions and issues, providing support across multiple locations. The role requires a problem solver who can work independently and collaboratively, communicate professionally with executives, managers, coaches, and partners, prioritize multiple projects, and coordinate with departments with urgency and diplomacy. The internship runs from January to November or December and requires roughly 35–40 hours per week. A flexible start date can be discussed.
Requirements
- Currently enrolled in or completed a relevant degree program, such as Information Technology or a related field.
- Strong understanding of computer hardware, software, and networking fundamentals.
- Basic knowledge of operating systems such as Windows, MacOS, and Linux, and productivity tools.
- Excellent problem-solving skills.
- Strong communication, customer service, and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to learn and adapt in a dynamic environment.
Nice To Haves
- Coursework or experience in cybersecurity, network administration, or database management.
- Experience with ticketing systems such as ServiceDesk Plus.
- Familiarity with Active Directory, Office 365, and remote support tools such as NinjaRMM.
- Previous internship or relevant work experience in IT support.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals.
Responsibilities
- Provide timely first- and second-level technical support to staff.
- Install and configure computer hardware, software, and printers.
- Troubleshoot Windows and Mac laptops and desktops.
- Provide audio/visual support as needed.
- Set up and tear down event-related functions as needed.
- Provide support for iOS, Android, and Microsoft mobile devices.
- Troubleshoot network communication issues and end-user network connectivity.
- Provide IT support at Lower.com Field, Historic Crew Stadium, Ohio Health Performance Center, and Municipal Light Plant.
- Provide help desk and event support, which may include nights and weekends.
- Create technical documentation of support issues and user guides.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
