Inside Sales Jobs

About The Position

Requirements

• Excellent customer service skills.
• Good verbal communication skills.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer-related policies.
• High school degree and business discipline.
• Customer Service experience.
• Must be 18 years of age or older.
• Pre-employment background check and drug screening required.

Nice To Haves

• Experience with turfgrass sod and seed in a retail setting.
• Additional education in turf management, horticulture, or similar field of study.
• Bilingual skills in English / Spanish are a big plus.

Responsibilities

• Greets customers as they enter the Super-Sod stores.
• Operates curbside, counter sales and on the yard as needed.
• Collects information specific to the customers’ lawn care needs both in-person and over the phone; directs request to appropriate turfgrass professional.
• Processes orders using Point of Sale system.
• Assist customers with questions relating to delivery, availability or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
• Works closely with Store Managers, Inside Sales Representatives, and Loaders to provide optimal customer service internally and externally.
• Communicates with Company Call Center and Service team members through digital internal communications boards.
• Responds to requests from customers and assists with operational demonstration and handling products weighing up to 50 pounds.
• Processes product returns and reimbursements according to Company policy and standard operating procedures.
• Identifies prices and services and tabulates requested quotes using internal pricing software.
• Communicates with members of other nodes to effectively support customer service and experience.
• Keeps management informed of all activity, including timely preparation of reports.
• Maintains storefront, displays and inside working areas to ensure workspaces are clean and accessible by employees and customers.
• Responsible for upholding a safe culture and work environment at the location.
• Perform any other tasks assigned to support and improve the overall team operations.

Benefits

• Competitive Wages
• Flexible Paid Time Off
• Comprehensive health and wellness plans (medical, dental, vision, HSA, supplemental life, accident, hospital, and critical illness)
• Access to Employee Marketplace
• Employer-sponsored discounts
• Health and Wellness programs
• Employee Assistance programs