Inside Sales Representative

Empower Brands • Phoenix, AZ

8h • Onsite

About The Position

The Inside Sales Representative generates new commercial cleaning business opportunities through high-volume outbound prospecting, lead qualification, and appointment setting. The role builds the sales pipeline by identifying prospective customers, engaging decision-makers, and securing qualified appointments for Outside Sales Representatives. Working with the regional sales team, the representative communicates JAN-PRO’s value proposition, maintains accurate prospect information, and meets established activity and appointment-setting goals. Success requires a proactive sales approach, strong communication skills, resilience, and commitment to continuous improvement.

The position is based in the assigned regional office in Phoenix, Arizona, and reports to the Regional Director. It is a non-exempt role requiring full-time availability.

Requirements

• At least 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.
• Demonstrated success in high-volume outbound calling and generating qualified sales appointments.
• Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities.
• Experience using CRM systems to document sales activities, manage follow-ups, and track performance.
• Ability to consistently meet established sales activity, appointment-setting, and performance expectations.
• Ability to work full-time from the assigned regional office.
• Strong outbound prospecting and cold-calling skills.
• Excellent verbal communication, active listening, persuasion, and objection-handling skills.
• Competitive, self-motivated, results-oriented approach and resilience in a high-rejection sales environment.
• Strong organizational and time-management skills for managing high-volume outreach and follow-up.
• Coachability, adaptability, and willingness to incorporate feedback and improve performance.
• Relationship-building skills and ability to collaborate with Outside Sales Representatives and regional leadership.
• Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Nice To Haves

• Experience selling or generating leads in commercial cleaning, janitorial services, facility management, or related B2B service industries.
• Experience supporting an outside sales team through lead qualification and appointment setting.
• Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.
• Experience in a quota-driven sales environment with commission or performance-based incentives.

Responsibilities

• Conduct approximately 125–150 quality outbound prospecting calls daily to generate commercial cleaning opportunities.
• Research prospective businesses, identify key decision-makers, and develop targeted outreach strategies in assigned markets.
• Communicate JAN-PRO’s commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs through questioning and active listening.
• Follow up consistently with prospective customers to develop qualified sales opportunities.
• Qualify prospects based on business needs, service requirements, decision-making authority, and sales readiness.
• Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
• Coordinate appointment handoffs and prospect information with Outside Sales Representatives.
• Monitor appointment attendance, quality, and conversion results to improve lead-generation effectiveness.
• Maintain professional relationships with prospective customers to support future sales opportunities.
• Meet established outbound activity, appointment-setting, and lead-generation objectives.
• Maintain accurate and timely CRM records, including prospect information, outreach activity, follow-up schedules, and appointment details.
• Monitor performance metrics, including call volume, decision-maker conversations, appointments scheduled, attendance, and conversion rates.
• Partner with sales leadership to improve outreach strategies, prospect engagement, and sales performance.
• Align prospecting efforts with Outside Sales Representatives and regional leadership.
• Participate in sales training, coaching, and call reviews, and apply feedback to improve communication, objection handling, and conversion effectiveness.
• Refine prospecting techniques, sales messaging, and follow-up strategies.
• Contribute to a collaborative, accountable, and results-focused sales environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed