Inside Sales Representative

Legrand Slovenija•Anaheim, CA

12d

About The Position

Legrand’s Power & Thermal Management division is seeking an Inside Sales Representative to assist assigned sales managers and customers with sales orders in an assigned territory. The role supports sales, profitability, and growth objectives and represents the company’s full range of products and services. The division serves data center operators with power, cooling, connectivity, management, and supporting infrastructure solutions.

Requirements

Bachelor’s degree or equivalent professional work experience.
At least 3 years of sales support or inside sales experience.
Ability to work Eastern Standard Time.
Ability to manage difficult or emotionally sensitive customer situations professionally and with sound reasoning.
Demonstrated accountability and ownership, including initiative, honoring commitments, accepting responsibility for outcomes, and delivering results.
Strong active listening and respectful communication; integrity, empathy, sound judgment, and collaborative problem-solving.
Ability to manage multiple programs and projects, operate through ambiguity, and resolve conflict constructively.
Strong organization, attention to detail, time management, and ability to adapt to evolving demands and deadlines.
Ability to balance team and individual responsibilities, remain objective and open to different perspectives, prioritize collaboration, and contribute to positive team morale.
Initiative to identify improvement opportunities, address challenges, and act with minimal direction.
Strong proficiency in Microsoft Office Suite, including creating professional documents and presentations, analyzing and managing data, communicating effectively, and supporting productivity in a fast-paced business environment.

Nice To Haves

Experience in technology or data center industries.
Ability to read a technical specification sheet.

Responsibilities

Provide high-quality customer service, develop and maintain relationships with key partners and customers, share information proactively, and respond to questions promptly.
Maintain accurate customer records and sales transactions in CRM and ERP systems.
Respond to customer inquiries about order status, ship dates, and inventory availability.
Expedite orders, follow up on quotes, and complete sales orders.
Investigate customer complaints, develop solutions, and recommend resolutions.
Help sales managers and customers select product solutions based on project scope and budget.
Support sales managers with account administration, contract-term and discount negotiations when appropriate, and decision-making to facilitate direct sales to large customers and resellers.
Coordinate sales-related activities with sales, marketing, operations, and product support teams.
Maintain product and service knowledge, complete training on new features and launches, and stay current on data center industry trends and practices.
Promote customer focus by establishing service standards, training others in customer service delivery, monitoring customer satisfaction, and developing approaches to meet customer needs.
Qualify potential customers by building rapport and trust, identifying needs, and applying product and market knowledge to present solutions.
Develop and implement strategic initiatives aligned with organizational goals, market conditions, and emerging opportunities.
Perform other duties as assigned.