Inside Sales Representative
thyssenkrupp Materials NA•Kansas City, MO
About The Position
The Inside Sales Representative provides accurate pricing and delivery information for products in a timely and courteous manner, using organization, negotiation, resourcefulness, and attention to detail to convert inquiries into orders. The role answers customer questions about products, services, and orders and develops target and non-major accounts into loyal customers. It works with customers and internal personnel to process sales activity, address service issues, and support company goals. Travel may be required as needed.
Requirements
- Bachelor’s degree in a related field or comparable experience.
- Computer literacy and telephone experience.
- Interpersonal skills to sell, negotiate, and close business with customers.
- Attention to detail when evaluating customer accounts and orders.
- Basic computer skills to assemble and process orders and information efficiently.
- Effective communication and listening skills when answering customer calls and interacting with peers.
- Knowledge of products sold by the business unit.
Nice To Haves
- One to two years of sales experience.
Responsibilities
- Respond to sales calls, faxes, and emails.
- Generate and follow up on quotes for all products.
- Provide technical assistance to customers.
- Process sales orders.
- Enter return orders, credits, and debits when required.
- Enter scrap return orders as requested by distribution channels.
- Review product inventory and report concerns to purchasing or management.
- Resolve customer service issues.
- Continuously increase knowledge of company products, services, and procedures.
- Work in a team environment and communicate as required with all personnel.
- Travel as needed to meet company goals.
- Monitor competitor products and prices.
- Assist with quality-related duties where required.
- Meet TKMNA Employee Attributes/Competencies.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Voluntary wellness programs.
- 401(k) and RRSP programs with company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- Additional benefits may be available; benefits vary by job, country, union role, and company segment.
