Inside Sales Representative

Vital Holdings LLC•Charlotte, NC

13d•Onsite

About The Position

Vital Records Control is hiring an Inside Sales Representative for its sales team. This is a quota-carrying role focused on owning a territory, managing an active pipeline, and closing business through disciplined daily execution and collaboration. The representative will work on-site in the Charlotte, NC office and is expected to meet or exceed activity and revenue targets while contributing to a team-first culture and a responsive client experience. The role involves prospecting, qualifying, and closing new and existing accounts; managing inbound leads and scheduled outbound outreach; conducting discovery, delivering proposals, negotiating, and following up; and mastering the company’s shred-services portfolio. The representative will coordinate with outside sales, operations, and customer service on implementations and client experience, maintain accurate CRM records and forecasts, and handle escalations professionally with leadership support. The position is full-time and office-based, with consistent 40-hour work weeks. Compensation includes a base salary plus uncapped commission, as well as performance-based recognition, training, coaching, and advancement opportunities.

Requirements

At least 2 years of experience in a quota-carrying inside sales or account management role, covering prospecting through close.
A proven track record of meeting or exceeding sales targets.
Excellent communication, consultative selling, objection-handling, and presentation skills.
Strong organization and time-management skills, with disciplined use of CRM and sales tools.
High personal integrity and professionalism, and a team-first attitude.
Competitive drive, coachability, and resilience.
High school diploma or equivalent.
Typing proficiency.

Nice To Haves

Experience as a team athlete or in competitive activities that developed work ethic and resilience.
Ability to share a brief example of exceeding quota, including the win plan and metrics.

Responsibilities

Prospect, qualify, and close new and existing accounts while building and managing a healthy sales pipeline.
Conduct discovery, deliver proposals, negotiate, and close business to weekly, monthly, and annual quotas.
Develop and manage a territory plan by analyzing funnel metrics, prioritizing high-probability opportunities, and adjusting tactics based on prospect and client feedback.
Manage inbound leads, conduct scheduled outbound outreach, set appointments, and follow up consistently and on time.
Master the shred-services portfolio to create compelling solutions, handle objections, and communicate value.
Collaborate with outside sales, operations, and customer service to support smooth implementations and an exceptional client experience.
Use the CRM rigorously to document activity, forecast accurately, and maintain current opportunity records.
Address escalations professionally and resolve issues quickly with leadership support.
Maintain reliable attendance, punctuality, focus, productivity, and responsiveness throughout the workday.