Inside Sales Specialist - Industrial Supplies

EquipmentShare•Deer Park, TX

9d•Onsite

About The Position

EquipmentShare is hiring an Inside Sales Specialist - Industrial Supplies at its rental facility in Deer Park, Texas. The role provides front-line customer service through phone, email, and other customer ordering portals. Responsibilities include processing quotations and estimates, sharing order status and tracking information, handling returns and credit requests, and occasionally supporting warehouse and fulfillment work. The schedule is Monday through Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours; weekend on-call work is required only in special circumstances. The position uses company systems to process orders, quotations, blanket orders, and release schedules; supports assigned customer accounts; and works collaboratively with colleagues to meet customer needs. The role requires maintaining customer records, helping customers with product knowledge, and adhering to safety standards in office and warehouse settings.

Requirements

Handle customer inquiries with a sense of urgency.
Be detail-oriented and accurate.
Have strong verbal and written communication skills.
Be able to multitask, prioritize, and manage time effectively.
Be dependable.
Be a self-starter.
Have problem-solving skills.

Responsibilities

Process orders, blanket orders, quotations, and release schedules through company systems.
Review orders for product availability, accuracy, and pricing discrepancies.
Inform customers of shipping dates and address potential delays.
Prepare orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area.
Maintain the customer database by adding accounts and verifying existing account information.
Respond promptly and professionally to customer inquiries and complaints.
Identify opportunities to upsell or cross-sell products and services.
Serve as the primary contact for assigned accounts, building trust, identifying growth opportunities, and documenting best practices.
Use product knowledge to assist customers.
Collaborate with team members to meet customer needs.
Maintain safety standards in office and warehouse environments and ensure colleagues adhere to them.
Perform other duties as required.
Provide customer service through inbound phone calls, email, and customer ordering portals.
Process quotations and estimates, provide order status and tracking information, and resolve return and credit requests.
Assist with warehousing and fulfillment duties as needed.

Benefits

Monthly family dinner night (restrictions apply).
Competitive compensation.
Full medical, dental, and vision coverage for full-time employees.
Generous paid time off and paid holidays.
401(k) with company match.
Tool and boot reimbursements (role dependent).
Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
Company events, food truck nights, and monthly team dinners.
16 hours of paid volunteer time per year.
Career advancement, leadership training, and professional development opportunities.
Overtime pay after working 40 hours.