Inside Sales Specialist - Industrial Supplies

EquipmentShare • Odessa, TX

7d • Onsite

About The Position

EquipmentShare is hiring an Inside Sales Specialist - Industrial Supplies at its rental facility in Odessa, Texas. The role provides frontline customer service through phone, email, and customer ordering portals. Responsibilities include processing quotations and estimates, sharing order status and tracking information, processing returns, and resolving return and credit requests. The specialist may also assist with warehousing and fulfillment duties. The schedule is Monday through Friday, 7:00 a.m. to 5:00 p.m.; overtime pay is offered after 40 hours. Weekend on-call coverage is required only in special circumstances.

The specialist manages customer orders and assigned accounts, supports customers with product knowledge, and works with colleagues to meet customer needs. The position includes office and warehouse work and requires adherence to safety standards in both environments.

Requirements

• Strong verbal and written communication skills.
• Detail-oriented and accurate.
• Able to multitask, prioritize, and manage time effectively.
• Dependable.
• Self-starter.
• Problem-solving ability.
• Handle customer inquiries with a sense of urgency.

Responsibilities

• Streamline order processing and manage blanket orders, quotations, and release schedules through company systems.
• Review orders for product availability, accuracy, and pricing discrepancies.
• Inform customers of shipping dates and address potential delays professionally.
• Prepare orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area.
• Maintain the customer database by adding new accounts and verifying existing account information.
• Respond promptly and professionally to customer inquiries and complaints.
• Identify opportunities to upsell or cross-sell products and services.
• Serve as the primary point of contact for assigned accounts, build trust, identify growth opportunities, and document best practices.
• Use product knowledge to assist customers effectively.
• Collaborate with team members to meet and exceed customer needs.
• Uphold safety standards in office and warehouse environments and ensure colleagues adhere to them.
• Assist with warehousing and fulfillment duties as needed.
• Perform other duties as required.

Benefits

• Monthly family dinner night (restrictions apply).
• Competitive compensation.
• Full medical, dental, and vision coverage for full-time employees.
• Generous paid time off and paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend and wellness programs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Overtime pay after working 40 hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed