Inside Sales Representative – Industrial Supply
About The Position
A-JAX Company is hiring two Inside Sales Representatives for its Jacksonville, Florida team. This fully inside-sales role has no assigned geographic territory and combines proactive selling, account development, and product support for industrial and commercial customers. The representative helps customers find products for projects and operations while identifying opportunities to expand existing accounts and generate new business. The role works closely with Outside Sales Representatives and internal teams to manage inquiries, prepare and follow up on quotes, coordinate open orders, and maintain customer relationships. Compensation is a $50,000–$60,000 base salary based on experience and background, plus quarterly variable compensation. The position is full-time, Monday through Friday, with a consistent daytime schedule of either 7:30 AM–4:30 PM or 8:00 AM–5:00 PM. Success requires balancing responsive customer support with proactive outreach, thoughtful discovery of customer needs, and follow-through that contributes directly to sales growth.
Requirements
- A track record of developing customer relationships and identifying opportunities for additional business.
- Comfort making outbound sales calls and contacting prospective customers.
- Strong listening, communication, problem-solving, and consultative selling skills.
- Ability to understand a customer’s broader project needs and recommend relevant products.
- Strong organization and follow-through while managing multiple inquiries, quotes, orders, and opportunities.
- Willingness and ability to learn technical products and their applications.
- Familiarity with CRM systems and documenting customer activity.
- Ability to work closely with Outside Sales and internal support teams.
Nice To Haves
- Two or more years of inside sales, account management, business development, or related sales experience.
- Experience in industrial distribution, wholesale, construction supply, manufacturing, MRO, fasteners, building materials, or a similar B2B environment.
- Experience serving contractors, manufacturers, maintenance departments, construction companies, or commercial and industrial accounts.
- Relevant product experience with industrial supplies, fasteners, hardware, tools, equipment, safety products, building materials, or other commercial and technical products.
Responsibilities
- Assist customers by phone, email, fax, and in person with product questions, pricing, quotes, and purchasing needs.
- Develop existing accounts through regular outreach, attentive follow-up, and an understanding of customer operations.
- Make outbound calls to introduce company offerings, reconnect with customers, and generate new sales opportunities.
- Ask about customer projects, applications, and purchasing requirements to recommend appropriate products.
- Identify complementary products and anticipate related or future purchasing needs.
- Prepare quotes and follow up to answer questions, address concerns, and move opportunities toward a sale.
- Partner with Outside Sales Representatives on account development and customer needs.
- Monitor open orders and coordinate with internal teams to help meet customer commitments.
- Build knowledge of company products, technical applications, and available solutions.
- Keep customer records, sales activity, opportunities, and follow-up tasks current in the CRM.
- Stay informed about competitive products, pricing, services, and market activity.
- Collaborate with sales support, operations, and management on customer needs and growth initiatives.
- Complete other related responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
