Inside Supply Sales Representative

Toshiba America Business Solutions Careers•Rochester, NY

About The Position

Toshiba America Business Solutions is seeking an Inside Supply Sales Representative in Rochester, New York. The representative secures sales of supplies and related products and services to business and industrial customers through telephone, mail, and email outreach. The role builds and maintains customer relationships, develops prospective accounts, and works with the TBS sales organization in team-selling activities to generate new clients and grow revenue. The representative may also provide local market leadership with guidance on inside sales practices and opportunities to leverage the inside sales portfolio. The position involves quoting and selling supplies, handling customer questions and complaints, accurately processing orders and related transactions, maintaining account and sales records, and supporting customers when inventory issues affect shipping. The representative also troubleshoots accounts, maintains prospect information, responds to voicemail, generates sales reports, and stays informed about products and updates. Toshiba describes onboarding, sales training, professional development, and potential for career growth within its global technology organization.

Requirements

High school diploma or GED, or equivalent.
At least three years of experience in a combination of inside sales, telephone prospecting or telemarketing, and customer service or support.
Solid knowledge of Microsoft Excel and Microsoft Word.
Ability to work in a fast-paced environment with changing priorities.
Demonstrated experience maintaining account relationships.
Ability to influence and persuade, comfort with cold calling, and ability to work toward established call objectives.
Strong communication skills, including the ability to speak articulately and professionally by phone with prospective and current customers.

Responsibilities

Contact current and prospective customers to quote, sell, upsell, and cross-sell Toshiba supplies, products, services, and solutions through inside sales.
Meet management-set objectives, including regularly contacting assigned customers to understand their needs and maintain relationships.
Handle customer questions and complaints as needed.
Participate in team-selling activities to strengthen Toshiba’s value to clients.
Provide guidance to local market leadership on inside sales best practices and opportunities to use the expanded inside sales portfolio.
Process orders, returns, drop shipments, and UPS tracking accurately, completely, and promptly.
Obtain appropriate signatures to ensure orders are complete.
Complete required documentation, updates, and corrections.
Liaise with internal departments as needed for assigned accounts.
Contact customers when orders cannot ship because of inventory levels.
Troubleshoot accounts and ensure prospect lists are complete and accurate.
Check and respond to voicemail in a timely manner.
Generate sales reports as required and keep the sales database updated.
Stay current on new machines, products, and updates.
Participate in special projects requiring outbound sales input, as needed.

Benefits

Medical, dental, and vision coverage.
401(k) plan with company match.
Company-provided life insurance.
Employee Assistance Programs.
Pre-tax spending accounts.
Pet insurance.
Employee discounts.
Paid holidays, vacation, sick/personal business, and volunteer days.
Onboarding and industry-leading sales training, ongoing training, and professional development.
Opportunities for career growth within a global technology organization.
First-year earning potential of $50,000, with an hourly range of $16.83–$17.30 plus commission.