Inside Sales Representative - NEFCO Construction Supply

Nefco • Charlotte, NC

2d

About The Position

The Inside Sales Representative supports an exceptional customer experience, regional sales growth, and operational success. The role manages quotes and orders, supports contractor customers, and works closely with outside sales, purchasing, vendors, logistics, and branch leadership. The representative provides information on pricing, product availability, order status, and project needs; builds customer relationships; and identifies sales opportunities through upselling, cross-selling, and proactive engagement. The role also supports revenue and gross profit goals, coordinates sourcing of non-stock materials, and maintains product knowledge across NEFCO’s construction supply offerings and vendor programs.

During the first 90 days, the employee completes NEFCO’s onboarding program, develops proficiency in Eclipse, and begins building confidence with NEFCO customers and outside sales. Ongoing training, sales meetings, and professional development are part of the role. NEFCO describes advancement opportunities into senior inside sales, strategic accounts, supervisory, regional management, and outside sales roles.

Requirements

• Strong communication and relationship-building skills.
• Ability to multitask and perform effectively in a fast-paced, high-volume environment.
• Detail-oriented, with a strong sense of urgency and accountability.
• Proficiency with Microsoft Office Suite and ERP systems.
• Team-oriented mindset and strong problem-solving abilities.
• Ability to keyboard and use a computer frequently.
• Ability to communicate verbally in person and via telephone.
• Ability to read and process written and electronic documents.
• Ability to remain stationary for extended periods while working at a workstation.

Nice To Haves

• 1–3 years of inside sales, customer service, or distribution industry experience preferred.
• Construction supply, industrial distribution, electrical, plumbing, HVAC, fastener, or related industry experience.
• Eclipse experience.
• Associate’s or Bachelor’s degree; equivalent experience considered.

Responsibilities

• Serve as a primary point of contact for outside sales and customers regarding pricing, product availability, order status, and project support.
• Process quotes and sales orders accurately and efficiently through NEFCO’s ERP system.
• Build strong customer relationships through responsive communication and exceptional service.
• Drive additional sales through upselling, cross-selling, and proactive customer engagement.
• Support sales initiatives and help achieve revenue and gross profit goals.
• Coordinate with purchasing to source non-stock materials and meet customer timelines.
• Communicate with customers, vendors, logistics, outside sales representatives, and branch leadership to ensure smooth order execution.
• Maintain product knowledge across NEFCO’s construction supply offerings and vendor programs.
• Participate in training opportunities, sales meetings, and ongoing professional development.
• Contribute to a positive, high-energy, team-first culture.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Performance-based incentives
• Ongoing training through vendor programs and internal coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed