Inside Sales Representative - NEFCO Construction Supply
About The Position
The Inside Sales Representative supports an exceptional customer experience, regional sales growth, and operational success at NEFCO, a family-operated construction supply distributor. The role manages quotes and sales orders, supports contractor customers, and collaborates with outside sales, purchasing, and operations. The successful candidate is organized, customer-focused, and motivated to achieve results in a team-oriented environment. The representative serves as a primary contact for customers and outside sales on pricing, product availability, order status, and project support. The position also involves building customer relationships, identifying sales opportunities, coordinating sourcing and order execution, maintaining product knowledge, and participating in training and sales meetings. In the first 90 days, the employee will complete NEFCO's onboarding program, develop proficiency in Eclipse, and begin building confidence with customers and outside sales. NEFCO describes advancement opportunities into senior inside sales, strategic accounts, supervisory, regional management, and outside sales roles.
Requirements
- 1–3 years of inside sales, customer service, or distribution industry experience preferred.
- Strong communication and relationship-building skills.
- Ability to multitask and perform effectively in a fast-paced, high-volume environment.
- Detail-oriented with a strong sense of urgency and accountability.
- Proficiency with Microsoft Office Suite and ERP systems.
- Team-oriented mindset with strong problem-solving abilities.
- Frequent keyboarding and computer use.
- Ability to communicate verbally in person and via telephone.
- Ability to read and process written and electronic documents.
- Ability to remain stationary for extended periods while working at a workstation.
Nice To Haves
- Construction supply, industrial distribution, electrical, plumbing, HVAC, fastener, or related industry experience.
- Eclipse experience.
- Associate’s or Bachelor’s degree; equivalent experience considered.
Responsibilities
- Serve as a primary point of contact for NEFCO outside sales and customers regarding pricing, product availability, order status, and project support.
- Process quotes and sales orders accurately and efficiently through NEFCO’s ERP system.
- Build strong customer relationships through responsive communication and exceptional service.
- Drive additional sales opportunities through upselling, cross-selling, and proactive customer engagement.
- Support company sales initiatives and help achieve revenue and gross profit goals.
- Coordinate with purchasing to source non-stock materials and meet customer timelines.
- Communicate with customers, vendors, logistics, outside sales representatives, and branch leadership to ensure smooth order execution.
- Maintain product knowledge across NEFCO’s construction supply offerings and vendor programs.
- Participate in training opportunities, sales meetings, and ongoing professional development.
- Contribute to a positive, high-energy, team-first culture.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Competitive base salary plus performance-based incentives; total compensation commensurate with experience.
- Ongoing training through vendor programs and internal coaching.
- Opportunities for advancement and internal promotion.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
