Inside Sales Representative - NEFCO Construction Supply

Nefco • Capitol Heights, MD

3d

About The Position

The Inside Sales Representative supports customer service, regional sales growth, and operational success. The role manages quotes and orders, assists contractor customers, and works closely with outside sales, purchasing, and operations teams. The representative serves as a key contact for pricing, product availability, order status, and project support; builds customer relationships through responsive service; and identifies sales opportunities through upselling, cross-selling, and proactive engagement. The role also supports sales initiatives and revenue and gross profit goals, coordinates sourcing of non-stock materials, and helps ensure orders are executed smoothly. The position requires developing product knowledge and participating in training, sales meetings, and professional development. The company describes advancement opportunities into senior inside sales, strategic accounts, supervisory, regional management, and outside sales roles.

During the first 90 days, the employee is expected to complete NEFCO's onboarding program, develop proficiency in Eclipse, and begin building confidence with NEFCO’s customer base and outside sales team. The position is based in a collaborative, team-oriented, high-energy culture.

Requirements

• 1–3 years of inside sales, customer service, or distribution industry experience preferred.
• Strong communication and relationship-building skills.
• Ability to multitask and perform effectively in a fast-paced, high-volume environment.
• Detail-oriented, with a strong sense of urgency and accountability.
• Proficiency with Microsoft Office Suite and ERP systems.
• Team-oriented mindset with strong problem-solving abilities.
• Frequent keyboarding and computer use.
• Ability to communicate verbally in person and via telephone.
• Ability to read and process written and electronic documents.
• Ability to remain stationary for extended periods while working at a workstation.

Nice To Haves

• Construction supply, industrial distribution, electrical, plumbing, HVAC, fastener, or related industry experience.
• Eclipse experience.
• Associate’s or Bachelor’s degree; equivalent experience is considered.

Responsibilities

• Serve as a primary point of contact for outside sales and customers regarding pricing, product availability, order status, and project support.
• Process quotes and sales orders accurately and efficiently through the ERP system.
• Build strong customer relationships through responsive communication and exceptional service.
• Drive additional sales opportunities through upselling, cross-selling, and proactive customer engagement.
• Support company sales initiatives and help achieve revenue and gross profit goals.
• Coordinate with purchasing to source non-stock materials and meet customer timelines.
• Communicate with customers, vendors, logistics, outside sales representatives, and branch leadership to ensure smooth order execution.
• Maintain product knowledge across NEFCO’s construction supply offerings and vendor programs.
• Participate in training opportunities, sales meetings, and ongoing professional development.
• Contribute to a positive, high-energy, team-first culture.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed