Hr Associate Jobs

About The Position

Requirements

• High school diploma or GED.
• Two to four years of work experience, including at least one year in a sales role; sales experience is required.
• Ability to meet deliverables on time and maintain progress toward goals.
• Ability to communicate information clearly and effectively to individuals or groups.
• Ability to develop quality working relationships with peers, leaders, and internal partners.
• Demonstrated adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Ability to work five days per week, including all Saturdays.
• Ability to stand, walk, sit, bend, and lift up to 15 pounds; ability to remain at a desk, table, or computer workstation for extended periods.
• Proficiency with multiple computer systems and applications, with the ability to adapt quickly to different systems and processes.
• Ability to learn and apply knowledge of AAA products, services, and operations while demonstrating fiduciary accountability.

Nice To Haves

• Background in insurance, retail, hospitality, service industries, or call centers.
• Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
• Customer service experience.
• Bilingual Spanish ability.
• Bonding/fingerprinting and P&C licensing may be required depending on branch needs.

Responsibilities

• Deliver personal, professional service to AAA Members and identify ways to meet their needs and expectations.
• Perform customer interactions and product sales in functions that may include Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security.
• Meet individual sales targets and contribute to branch goals by promoting AAA products and services.
• Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
• Apply product knowledge and sales skills to generate new sales and retain existing business.
• Adapt solutions, communication style, and service practices to different branch environments and Member bases.
• Learn and use multiple systems and applications, adapting to varying configurations and processes across branches.
• Follow standard operating procedures and compliance requirements and support efficient end-to-end branch operations.
• Travel between branch locations and flexibly cover shifts as business needs require, including Saturdays.

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
• $1-for-$1 401(k) company match up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Competitive hourly base pay plus commissions.