Member Experience Associate (Sales) - $26.95/hr + Commissions!
About The Position
The Member Experience Associate delivers outstanding service and value to AAA Members through personal service and by meeting their needs across multiple branch locations. The role is accountable for achieving individual sales targets while contributing to overall branch success. Associates rotate among branches as business needs require and must adapt quickly to different teams, Member bases, products, services, and systems. This is a full-time, onsite position at AAA Dublin, working five days per week, including all Saturdays. The position performs customer interactions and product sales across functions that may include Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security. Responsibilities may include the seven fundamental skills and growth skills, depending on branch needs. The role uses consultative sales techniques to identify Member needs, recommend relevant solutions, promote AAA products and services, and meet individual and branch goals. It also requires applying standard operating procedures and compliance requirements, maintaining product and operational knowledge, and adapting service and sales practices to each assigned branch. Starting hourly rates vary by region from $23.00 to $26.95. The role includes commissions; most employees are expected to earn between $270 and $3,500 in incentives annually, contingent on performance.
Requirements
- High school diploma or GED.
- Two to four years of work experience, including at least one year in a sales role; sales experience is required.
- Ability to meet deliverables on time and maintain progress toward goals.
- Ability to communicate information clearly and effectively to individuals or groups.
- Ability to develop quality working relationships with peers, leaders, and internal partners.
- Demonstrated adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
- Ability to work five days per week, including all Saturdays.
- Ability to stand, walk, sit, bend, and lift up to 15 pounds; ability to remain at a desk, table, or computer workstation for extended periods.
- Proficiency with multiple computer systems and applications, with the ability to adapt quickly to different systems and processes.
- Ability to learn and apply knowledge of AAA products, services, and operations while demonstrating fiduciary accountability.
Nice To Haves
- Background in insurance, retail, hospitality, service industries, or call centers.
- Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
- Customer service experience.
- Bilingual Spanish ability.
- Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Responsibilities
- Deliver personal, professional service to AAA Members and identify ways to meet their needs and expectations.
- Perform customer interactions and product sales in functions that may include Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security.
- Meet individual sales targets and contribute to branch goals by promoting AAA products and services.
- Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
- Apply product knowledge and sales skills to generate new sales and retain existing business.
- Adapt solutions, communication style, and service practices to different branch environments and Member bases.
- Learn and use multiple systems and applications, adapting to varying configurations and processes across branches.
- Follow standard operating procedures and compliance requirements and support efficient end-to-end branch operations.
- Travel between branch locations and flexibly cover shifts as business needs require, including Saturdays.
Benefits
- Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
- $1-for-$1 401(k) company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Competitive hourly base pay plus commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
