Member Experience Associate (Sales) - $26.95/hr + commissions!
About The Position
The Member Experience Associate delivers outstanding service and value to AAA Members through personal service, attentive listening, and sales across multiple branch locations. The position is an individual contributor role accountable for meeting individual sales targets while supporting branch success. Associates rotate between branches according to business needs and must adapt quickly to different teams, Member bases, products, services, and systems. This is a full-time, onsite position based at AAA San Jose Brokaw. The schedule is five days per week and includes three Saturdays each month. The role involves delivering Member services and selling AAA products, using consultative sales techniques to identify needs, recommend solutions, and close sales. The Associate may perform work across fundamental service areas and growth skills depending on branch needs.
Requirements
- High school diploma or GED.
- Two to four years of work experience, including at least one year in a sales role; sales experience is required.
- Demonstrated ability to meet or exceed sales goals in prior roles.
- Strong customer-service orientation, problem-solving ability, active listening, adaptability, and communication skills.
- Ability to uncover customer needs, present solutions, close sales, and retain existing business.
- Proficiency with multiple computer systems and applications, with the ability to adapt to different branch configurations and processes.
- Ability to follow standard operating procedures and compliance requirements and demonstrate fiduciary accountability.
- Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
- Availability to work five days per week, including three Saturdays monthly, and to work at different branch locations.
- Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.
- Ability to stand, walk, sit, bend, and lift up to 15 pounds; ability to use a video display terminal and personal computer for extended periods.
Nice To Haves
- Background in insurance, retail, hospitality, service industries, or call centers.
- Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
- Customer service experience.
- Bilingual Spanish-speaking skills.
Responsibilities
- Provide Member services and product sales across assigned AAA branch locations.
- Meet individual sales goals and contribute to branch goals by promoting AAA products and services and reinforcing the value of Membership.
- Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
- Anticipate Member needs, recommend appropriate solutions, and adapt service to each branch environment.
- Learn and maintain knowledge of AAA products, services, operations, systems, and applicable procedures.
- Perform duties across service areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security, according to branch needs.
- Follow standard operating procedures and compliance requirements at all assigned branches.
- Adapt communication style and work effectively with different branch teams and Member bases.
- Travel between branch locations and cover shifts as needed, including Saturdays.
- Build cross-functional ability to flex between service and sales responsibilities.
Benefits
- Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
- Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year earmarked for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Hourly base pay plus commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
