Member Experience Associate (Sales) - $26.95/hr + commissions!

AAA Mountain West Group•San Jose, CA

10d•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through personal service, genuine care, and by meeting Member needs across multiple branch locations. This individual contributor is directly accountable for achieving individual sales targets while supporting overall branch success. The role rotates between branches according to business needs and requires adaptability, active listening, and the ability to learn and use multiple product lines, services, and systems. This is a full-time, onsite position at AAA San Jose Brokaw. The schedule is five days per week and includes three Saturdays each month. Sales experience is required. The associate handles Member Services and product sales, and may support services including concierge, DMV/MVD, auto, travel, unlicensed insurance services, and smart home security. Responsibilities may span fundamental and growth skills depending on branch needs. The associate uses consultative sales techniques to identify needs, recommend relevant solutions, promote AAA products and services, meet individual and branch goals, and retain existing business. They also follow branch operating procedures and compliance requirements while adapting to the needs and systems of each location.

Requirements

High school diploma or GED.
Two to four years of work experience, including at least one year in a sales role.
Sales experience is required.
Strong sales skills and a demonstrated ability to meet or exceed goals in prior roles.
Strong customer service orientation, problem-solving ability, active listening, adaptability, and communication skills.
Ability to quickly learn AAA products, services, systems, and procedures and adapt to different branch environments.
Ability to travel between locations and flexibly cover shifts, including Saturdays.
Ability to stand, sit, bend, and lift up to 15 pounds; the role involves extended periods at a desk or workstation.
Bonding, fingerprinting, and Property & Casualty licensing may be required depending on branch needs.

Nice To Haves

Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets.
Customer service experience.
Bilingual Spanish-speaking skills.
Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

Deliver personal, professional service to Members and identify and address their needs.
Provide Member Services and sell AAA products and services across assigned branch locations.
Meet individual sales goals and contribute to branch goals using consultative sales techniques.
Uncover Member needs, present relevant solutions, and close sales opportunities.
Promote the value of AAA Membership and help generate new sales and retain existing business.
Adapt service and sales approaches to different branches, teams, Member bases, systems, and processes.
Learn and support services that may include concierge, DMV/MVD, auto, travel, unlicensed insurance services, and smart home security.
Follow standard operating procedures, compliance requirements, and branch operational processes.
Build cross-functional skills to flex between service and sales responsibilities as branch needs require.
Travel between locations and flexibly cover shifts, including Saturdays.

Benefits

401(k) with a $1-for-$1 company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
Commissions through an incentive plan; most employees are expected to earn between $270 and $3,500 annually, contingent on performance.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.