Member Experience Associate (Sales) - $26.95/hr + Commissions!

AAA Mountain West Group•Newark, CA

13d•$23 - $27•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through genuine care, personal service, and attention to their needs and expectations across multiple branch locations. The role combines Member service with individual sales accountability and supports overall branch success while being measured as an individual contributor. Associates rotate between branches according to business needs and must adapt quickly to different environments, product lines, services, and systems. This is a full-time, onsite position at AAA Newark. The schedule is five days per week, including three Saturdays. Starting rates vary by region, from $23.00 to $26.95 per hour, with commissions through an incentive plan. Most employees are expected to earn between $270 and $3,500 in annual incentives, contingent on performance. The position covers fundamental customer interactions and may include Member Services, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security. Responsibilities may include all seven fundamental skills and growth skills, depending on branch needs. Associates use consultative sales techniques to uncover needs, recommend appropriate solutions, and close opportunities while following AAA procedures and compliance requirements.

Requirements

High school diploma or GED.
Two to four years of work experience, including at least one year in a sales role.
Sales experience is required.
Demonstrated adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
Ability to work five days per week, including three Saturdays, and to work at different branch locations.
Strong customer service orientation, problem-solving ability, active listening, and communication skills.
Ability to meet sales goals by uncovering needs, presenting solutions, and closing sales.
Ability to learn and use multiple computer systems and applications and adapt to different branch system configurations or processes.
Ability to follow standard operating procedures and compliance requirements and demonstrate fiduciary accountability.
Ability to build quality relationships with peers, leaders, and internal partners.
Bonding, fingerprinting, and P&C licensing may be required depending on branch needs.
Ability to stand, walk, sit, bend, and lift up to 15 pounds; extended periods at a desk or workstation may be required.

Nice To Haves

Experience in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.

Responsibilities

Deliver outstanding Member service and value through personal, attentive interactions across multiple branch locations.
Perform customer interactions involving Member Services and product sales, including applicable fundamental skills and growth skills according to branch needs.
Meet individual sales goals and promote AAA products and services to achieve individual and branch objectives.
Use consultative sales techniques to identify Member needs, present relevant solutions, and close sales opportunities.
Reinforce the value of AAA Membership and recommend solutions suited to Member needs and each branch environment.
Adapt to different branch teams, Member bases, systems, processes, and product lines.
Follow branch operating procedures, compliance requirements, and established processes.
Maintain efficiencies across end-to-end workflows and support operational objectives.
Travel between branch locations and cover shifts as needed, including Saturdays.

Benefits

Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base plus commissions.