Member Experience Associate (Sales) - $26.95/hr + Commissions!
About The Position
The Member Experience Associate delivers outstanding service and value to AAA Members through personal care and by meeting their needs across multiple branch locations. The role combines Member service with product sales, and the Associate is accountable for individual sales targets while contributing to branch success. Associates rotate between branches based on business needs and must adapt quickly to different Member bases, teams, product lines, services, systems, and operating procedures. This is a full-time, onsite position based at AAA Daly City. The schedule is five days per week and includes two Saturdays. Associates may also need to cover shifts at other locations and travel between branches. The role includes sales commissions; the posting states that most employees are expected to earn $270–$3,500 in annual incentives, contingent on performance.
Requirements
- High school diploma or GED.
- Two to four years of work experience, including at least one year in a sales role.
- Sales experience is required.
- Strong customer service orientation, problem-solving ability, active listening, adaptability, and communication skills.
- Ability to meet or exceed sales goals and to identify customer-specific needs, generate sales, and retain existing business.
- Ability to learn and use multiple computer systems and applications.
- Ability to follow standard operating procedures and demonstrate fiduciary accountability.
- Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
- Must be available to work at different branch locations and on Saturdays.
- Bonding, fingerprinting, and Property and Casualty licensing may be required depending on branch needs.
Nice To Haves
- Experience in insurance, retail, hospitality, service industries, or call centers.
- Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
- Customer service experience.
- Bilingual Cantonese or Mandarin speaking skills.
Responsibilities
- Provide Member services and sell AAA products across assigned branch locations.
- Meet individual sales goals and contribute to branch goals.
- Use consultative sales techniques to uncover Member needs, recommend solutions, present products, and close sales.
- Promote AAA products and services and reinforce the value of Membership.
- Adapt service and sales approaches to Member needs and to each branch environment.
- Learn and perform applicable fundamental skills, including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, and Smart Home Security.
- Follow branch operating procedures, compliance requirements, and established processes.
- Adapt to different branch teams, Member bases, systems, and processes.
- Travel between branch locations and cover shifts as needed, including Saturdays.
Benefits
- Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.
- 401(k) matching: $1-for-$1 company match up to 6% of eligible earnings per pay period.
- Medical, dental, and vision benefits.
- Wellness program.
- Paid holidays.
- Paid time off accrued monthly.
- Depending on position, an additional 24 hours per year for volunteer activities.
- Free AAA Classic Membership.
- AAA product discounts.
- Tuition reimbursement program.
- Commissions and other performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
