Member Experience Associate (sales) - $26.95/hr + Commissions!

AAA Mountain West Group • Redwood City, CA

11d • Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through personalized care, product sales, and solutions tailored to Member needs. The role is accountable for individual sales targets and contributes to branch success while being measured as an individual contributor. Associates rotate among branch locations based on business needs and must adapt to different teams, Member bases, products, services, and systems. This is a full-time, onsite position based at AAA Redwood City, with work across multiple locations as needed. The schedule is five days per week and includes two Saturdays per month.

The Associate performs Member Services and product sales across areas that may include concierge services, DMV/MVD, auto, travel, unlicensed insurance services, and smart home security. Responsibilities can span the seven fundamental skills and growth skills, depending on branch needs. The role uses consultative sales techniques to identify Member needs, present relevant solutions, close sales, meet individual and branch goals, and reinforce the value of Membership. Associates follow branch procedures and compliance requirements, maintain product knowledge, and support efficient operations across assigned locations.

Requirements

• High school diploma or GED.
• Two to four years of work experience, including at least one year in a sales role.
• Sales experience is required.
• Proven ability to meet or exceed sales goals in prior roles.
• Strong customer-service orientation, problem-solving ability, active listening, and communication skills.
• Ability to identify customer-specific needs, generate sales, retain existing business, and close sales while maintaining consistent service.
• Ability to adapt communication style, work across different branch teams and Member bases, and adjust to varied systems and processes.
• Proficiency with multiple computer systems and applications and ability to learn varying system configurations quickly.
• Ability to follow standard operating procedures and compliance requirements and demonstrate fiduciary accountability.
• Adaptability, willingness to travel, and flexibility to cover shifts at multiple locations.
• Availability to work five days per week, including two Saturdays monthly, and to work at different branch locations.
• Ability to stand, sit, walk, bend, and lift up to 15 pounds.

Nice To Haves

• Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
• Customer service experience.
• Experience in insurance, retail, hospitality, service industries, or call centers.

Responsibilities

• Deliver professional, friendly Member service and product sales across assigned branch locations.
• Meet individual sales targets and contribute to branch goals by promoting AAA products and services.
• Use consultative sales techniques to uncover needs, recommend relevant solutions, present offerings, and close sales opportunities.
• Anticipate Member needs and adapt recommendations and communication to different branch environments and Member bases.
• Learn and maintain knowledge of AAA products, services, branch operations, systems, and applicable standard operating procedures.
• Provide interactions that may include Member Services, concierge services, DMV/MVD, auto, travel, unlicensed insurance services, and smart home security.
• Maintain compliance with procedures and support operational efficiency across assigned branches.
• Adapt to different branch teams, system configurations, processes, and schedules; travel between locations as required.
• Build effective relationships with peers, leaders, and internal partners.
• Perform standing, walking, sitting, bending, and lifting of up to 15 pounds as required.

Benefits

• AAA discretionary annual incentive plan or other incentive plans, depending on position.
• Company 401(k) match of $1 for $1 up to 6% of eligible earnings per pay period.
• Medical, dental, and vision benefits.
• Wellness program.
• Paid holidays.
• Paid time off accrued monthly.
• Depending on position, an additional 24 hours per year earmarked for volunteer activities.
• Free AAA Classic Membership.
• AAA product discounts.
• Tuition reimbursement program.
• Commissions; the role's incentive plan includes commissions, with most employees expected to earn $270–$3,500 annually contingent on performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED