Member Experience Associate (sales) - $26.95/hr + Commissions!

AAA Mountain West Group•Redwood City, CA

13d•$23 - $27•Onsite

About The Position

The Member Experience Associate delivers outstanding service and value to AAA Members through personal attention and by meeting their needs across multiple branch locations. The role combines Member services with product sales, and associates are individually accountable for meeting sales targets while contributing to branch success. Associates rotate between branches based on business needs and must adapt to different teams, Member bases, systems, and branch procedures. This is a full-time, onsite position based at AAA Redwood City. The schedule is five days per week and includes two Saturdays per month. Associates provide services across areas that may include Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security. Responsibilities may also include growth skills depending on branch needs. The role applies consultative sales techniques to identify Member needs, recommend solutions, promote AAA products and services, and support individual and branch goals while following operating procedures and compliance requirements. The position requires regular flexibility to work at different branch locations and travel between them. Work is primarily in office environments, with substantial computer use and periods of standing, walking, or sitting. Physical requirements include bending and lifting up to 15 pounds. Starting hourly rates vary by region from $23.00 to $26.95. The role includes an incentive plan with commissions; most employees are expected to earn between $270 and $3,500 in incentives annually, contingent on performance.

Requirements

High school diploma or GED.
Two to four years of work experience, including at least one year in a sales role; sales experience is required.
Demonstrated ability to meet or exceed sales goals in prior roles.
Strong customer-service orientation, problem-solving ability, and professional, friendly manner.
Active listening, adaptability, and communication skills to uncover needs, present solutions, and close sales.
Ability to learn AAA products, services, and operations and adapt to multiple computer systems and applications.
Ability to follow operating procedures and demonstrate fiduciary accountability.
Willingness and ability to travel between branch locations and cover shifts, including Saturdays.
Flexibility to work five days per week, including two Saturdays per month.
Ability to work in different branch locations and adapt to varying branch environments.
Bonding/fingerprinting and P&C licensing may be required depending on branch needs.
Ability to stand, sit, walk, bend, and lift up to 15 pounds.
Ability to use a video display terminal and personal computer for substantial portions of the workday.

Nice To Haves

Experience in insurance, retail, hospitality, service industries, or call centers.
Demonstrated success working with defined sales standards and goals and consistently meeting or exceeding targets.
Customer service experience.

Responsibilities

Deliver professional, friendly Member service and provide product sales across multiple branch locations.
Meet individual sales goals and contribute to branch goals by promoting AAA products and services.
Use consultative sales techniques to uncover Member needs, present relevant solutions, and close sales opportunities.
Anticipate Member needs and adapt service and solutions to different branch environments.
Learn and provide services across applicable areas, including Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, unlicensed insurance services, and Smart Home Security.
Build product knowledge and identify customer-specific needs to generate new sales and retain existing business.
Adapt to different branch teams, Member bases, computer systems, and processes.
Follow standard operating procedures, compliance requirements, and operational processes at assigned branches.
Develop cross-functional capabilities to shift between service and sales responsibilities as branch needs require.
Travel between locations and cover shifts as needed, including Saturdays.

Benefits

Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans, depending on position.
Dollar-for-dollar 401(k) company match up to 6% of eligible earnings per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Competitive hourly base pay plus commissions.