Museum Sales Associate

The HR Team•Baltimore, MD

2d•Onsite

About The Position

Port Discovery Children's Museum is seeking a part-time Museum Sales Associate to connect families, schools, community groups, and visitors with the museum’s programs and experiences. The role supports Group Sales, Memberships, the Box Office, Birthday Parties, and Overnights by assisting customers, processing reservations and payments, maintaining accurate records, and helping create exceptional guest experiences. Associates are cross-trained across Sales functions and may work in different areas depending on customer volume, staffing, and departmental priorities. The position provides 25 hours weekly. Weekend availability on Saturdays and Sundays is required; flexible weekday scheduling is available based on business needs. Additional availability during holidays, special events, trainings, staff meetings, and occasional evenings is expected. Starting pay is $21 per hour. Work is performed indoors in a mostly office-based, sedentary setting, with noise usually moderate to high. The employee must be comfortable working among small groups of children and caregivers. The position requires frequent sitting, computer and calculator use, professional communication in person and through electronic channels, and occasional standing, walking, reaching, and lifting or moving up to 20 pounds.

Requirements

High school diploma or equivalent.
At least 2 years of professional work experience.
Strong customer service, communication, organization, and problem-solving skills.
Ability to manage multiple priorities accurately and with attention to detail.
Comfort handling payments and working with CRM, ticketing, or point-of-sale systems.
Ability to work collaboratively and adapt to changing departmental needs.
Must be at least 18 years of age.
Must be able to pass a criminal background check.

Nice To Haves

Experience in sales, customer service, admissions, hospitality, administration, or a related field.

Responsibilities

Respond to customer inquiries by phone, email, and in person, providing accurate information about Sales products, pricing, availability, and policies.
Process reservations, payments, changes, confirmations, and other routine transactions across Group Sales, Membership, Birthday Parties, Overnights, and other revenue lines.
Build customer relationships through timely follow-up and outbound sales activity, including cold calls and email outreach, to generate leads and support revenue goals.
Maintain accurate customer and booking records in Veevart, including communication logs, payments, agreements, notes, and required documentation.
Provide scheduled Box Office coverage, including ticket and membership sales, guest check-in, and general customer assistance.
Handle cash, including register transactions, cash counts, reconciliation, and assigned opening or closing procedures.
Lead daily group check-in, ensuring accurate reservations, attendance, and payments and an efficient guest arrival experience.
Maintain working knowledge of Sales products, promotions, policies, and procedures through ongoing training and cross-training.
Participate in Sales meetings and communicate customer feedback, recurring issues, leads, and operational needs to Sales leadership.
Support Sales Managers and the Associate Director with reporting, customer follow-up, promotions, and other revenue-generating activities.