Museum Sales Associate

The HR Team•Baltimore, MD

15h•Onsite

About The Position

Port Discovery Children's Museum is seeking a part-time Museum Sales Associate to connect families, schools, community groups, and other visitors with the museum's programs and experiences. The role supports Group Sales, Memberships, the Box Office, Birthday Parties, and Overnights by assisting customers, processing reservations and payments, maintaining accurate records, and contributing to exceptional guest experiences. Associates are cross-trained across Sales functions and may work in different areas according to customer volume, staffing, and departmental priorities. The schedule requires availability on Saturdays and Sundays, with flexible weekday scheduling based on business needs. Additional availability during holidays, special events, trainings, staff meetings, and occasional evenings is expected. The position is part-time, provides 25 hours per week, and pays $21 per hour to start. The role is primarily office-based and sedentary, with frequent sitting. Work takes place indoors, where noise is usually moderate to high, and involves interacting with small groups of children and caregivers. Port Discovery is an Equal Opportunity Employer and conducts a criminal background check after a conditional job offer.

Requirements

High school diploma or equivalent.
At least 2 years of professional work experience.
Strong customer service, communication, organization, and problem-solving skills.
Ability to manage multiple priorities accurately and with attention to detail.
Comfort handling payments and working with CRM, ticketing, or point-of-sale systems.
Ability to work collaboratively and adapt to changing departmental needs.
Must be at least 18 years old and able to pass a criminal background check.
Weekend availability on Saturdays and Sundays; additional availability during holidays, special events, trainings, staff meetings, and occasional evenings is expected.

Nice To Haves

Experience in sales, customer service, admissions, hospitality, administration, or a related field.

Responsibilities

Respond to customer inquiries by phone, email, and in person, providing accurate information about Sales products, pricing, availability, and policies.
Process reservations, payments, changes, confirmations, and other routine transactions across Group Sales, Membership, Birthday Parties, Overnights, and other revenue lines.
Build customer relationships through timely follow-up and outbound sales activity, including cold calls and email outreach, to generate leads and support revenue goals.
Maintain accurate customer and booking records in Veevart, including communication logs, payments, agreements, notes, and required documentation.
Provide scheduled Box Office coverage, including ticket and membership sales, guest check-in, and general customer assistance.
Handle cash, including register transactions, cash counts, reconciliation, and assigned opening or closing procedures.
Lead daily group check-in, ensuring accurate reservations, attendance, payments, and an efficient guest arrival experience.
Maintain working knowledge of Sales products, promotions, policies, and procedures through ongoing training and cross-training.
Participate in Sales meetings and communicate customer feedback, recurring issues, leads, and operational needs to Sales leadership.
Support Sales Managers and the Associate Director with reporting, customer follow-up, promotions, and other revenue-generating activities.