Senior Associate, Horizontal HR Business Partner

Capital One • McLean, VA

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About The Position

The Strategy & Solutions Delivery Team is hiring a Senior Associate, Horizontal Delivery to support the new Global Payments Human Resource Business Partner team. This role leads and executes core Human Resources processes, maintains a continuous feedback loop with clients to identify process improvements and efficiencies, and plans, monitors, and coordinates logistics for processes such as talent management and performance management activities.

The Senior Associate partners with HR Business Partners, Talent and Performance Management Champions, and other HR teams to support talent strategies, annual program calendars, client inquiries, communications, meetings, reporting, and project work. The role also leads HR Business Partners through Discover integration onto Capital One systems and processes as it relates to Human Resources.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of experience in human resources.
• At least 1 year of client-facing experience or consulting experience.
• At least 1 year of experience in project or process management.

Nice To Haves

• Professional Human Resources Certification or Project Management Professional Certification.

Responsibilities

• Analyze and report talent data for HR Business Partners and their client groups, including building custom data reports as needed, to advance talent strategies.
• Manage process communications and create or share templates for local core HR process communications.
• Support client-facing HR Business Partners and the teams they support with general inquiries and requests, such as updating remote work arrangements, compensation, promotions, and large-scale organizational changes in Workday or through the HR Help Center.
• Lead weekly Horizontal Delivery meetings, monthly partner meetings, and Performance Management Champion community meetings.
• Partner with Talent and Performance Management Champions to design and execute the annual talent and performance calendar of activities.
• Develop walk-around decks, communications, and training materials to prepare managers and associates, including facilitator or train-the-trainer sessions as needed.
• Prepare consolidated summaries for business leaders describing outcomes of talent conversations.
• Review survey data and partner with HR Business Partners to develop insights and summaries.
• Manage project workstreams and/or small-scale projects in support of team goals or business needs.
• Design and maintain an HR calendar of activities and deliverables for clients and HR Business Partners.
• Provide feedback to help drive continuous improvement of programs.
• Ensure alignment with other HR Business Partner teams and Horizontal Delivery teammates.
• Lead HR Business Partners through Discover integration onto Capital One systems and processes as it relates to Human Resources.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED