Housekeeping Supervisor Jobs

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Housekeeping Supervisor

Auberge Collection•Dallas, TX

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations and ensures guest rooms and public areas meet cleanliness and presentation standards. The role directly supervises, directs, and supports housekeeping staff, ensuring work is completed efficiently, safely, and in accordance with hotel policies. The supervisor is accountable for maintaining quality standards, supporting team performance, and providing a consistent, positive guest experience. The position coordinates room assignments and priorities, inspects guest rooms and other areas, coaches team members, monitors staffing and supplies, coordinates room-status updates with the Front Desk, and responds to housekeeping-related guest needs. It also oversees rooms prepared for Notable Guest arrivals, reports maintenance and safety issues, maintains operational records, and ensures housekeeping carts, storage areas, and service closets are clean and organized.

Requirements

  • Previous housekeeping experience is required.
  • Strong leadership and communication skills.
  • Excellent attention to detail and organizational skills.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Knowledge of cleaning procedures, safety standards, and hotel operations.
  • Ability to train, coach, and motivate team members effectively.
  • High school diploma or equivalent preferred.

Nice To Haves

  • Supervisory experience preferred.
  • Bilingual ability preferred.

Responsibilities

  • Supervise housekeeping staff by assigning room sections, setting priorities, and monitoring the progress and completion of cleaning assignments.
  • Inspect guest rooms, corridors, public areas, and service areas for cleanliness, proper setup, and maintenance standards, and promptly address deficiencies.
  • Coach, guide, and provide performance feedback to housekeeping team members.
  • Ensure adherence to housekeeping policies, procedures, and safety protocols, including the proper handling and use of cleaning chemicals, equipment, and protective materials.
  • Coordinate room-status updates with the Front Desk, including clean, dirty, out-of-order, and inspected rooms, using the hotel's established system.
  • Manage staffing levels and distribute workloads according to occupancy, arrivals, departures, and operational priorities, adjusting assignments as needed during the shift.
  • Monitor inventory of linens, guest supplies, and cleaning materials, and ensure proper storage, organization, and replenishment.
  • Respond promptly and professionally to housekeeping-related guest requests, service needs, and complaints, following through to resolution and guest satisfaction.
  • Oversee preparation and final inspection of rooms designated for Notable Guest arrivals.
  • Identify, document, and report maintenance issues, safety hazards, and operational deficiencies, coordinating resolution with Engineering or other departments.
  • Maintain accurate documentation of inspections, room assignments, discrepancies, and daily activities.
  • Ensure housekeeping carts, storage areas, and service closets are clean, organized, and ready in accordance with hotel standards.
  • Lead by example with professional conduct, attention to detail, and a commitment to cleanliness, efficiency, and guest satisfaction.

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