Housekeeping Operations Supervisor

Marriott Vacations Worldwide•Newport Beach, CA

17d

About The Position

Supervise Housekeeping staff to support excellent owner and guest satisfaction. Inspect villas, rooms, public areas, pools, and other areas after cleaning to ensure quality standards. Run occupied villa/room reports, verify room status, identify discrepancies, prioritize cleaning, and update the status of departing owner/guest rooms. Assist Housekeeping management with daily activities and coordinate work among Housekeeping, Engineering, Front Office, and Laundry. Document and resolve discrepant-room issues with the Front Desk, prepare and communicate changes to assignment sheets or work boards, and relay issues to the next shift. Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow company and safety and security policies, report maintenance and safety concerns, and complete required safety training and certifications. Maintain professional appearance and confidentiality, protect company assets, provide courteous guest service, communicate professionally, maintain positive working relationships, and meet quality standards. The role requires extended periods of standing, sitting, or walking and handling objects weighing up to 25 pounds without assistance. Other duties may be assigned. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

Attention to customer service and a professional, pleasant personality.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand, sit, or walk for extended periods.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to communicate clearly and professionally and respond appropriately to employee concerns.

Responsibilities

Supervise Housekeeping staff to ensure excellent owner and guest satisfaction.
Inspect cleaned owner/guest villas and rooms, public areas, pools, and other areas to ensure quality standards.
Run occupied villa/room reports, verify status, identify discrepant rooms, prioritize cleaning, and update the status of departing rooms.
Assist Housekeeping management in supervising daily activities.
Coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve discrepant-room issues with the Front Desk.
Prepare, distribute, and communicate changes in assignment sheets and work boards.
Communicate issues to the next shift.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally and maintain positive working relationships with colleagues.
Ensure adherence to quality expectations and standards.
Perform other duties as requested.