Housekeeping Supervisor

TB ISLE RESORT LP•Aventura, FL

18d•Onsite

About The Position

The Housekeeping Supervisor inspects guest rooms after cleaning to ensure quality standards and maintains high standards of presentation and cleanliness throughout the resort while protecting guest safety and confidentiality. The role provides leadership to Housekeeping personnel, assists with guest and Associate issues, supports daily housekeeping operations, and helps ensure guest service standards are met.

Requirements

At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
Professional demeanor appropriate for a luxury environment.
Ability to communicate clearly with guests, Associates, and Housekeeping staff.
Ability to manage multiple tasks in an ever-changing environment.
Effective listening, understanding, clarification, and response to guest concerns and issues.
Attention to detail, speed, accuracy, follow-through, courtesy, and cooperation; ability to work with limited supervision.
High school diploma or GED.
Ability to communicate in English.
Ability to work flexible schedules, including holidays and weekends.
Knowledge of proper chemical handling, cleaning techniques, and the use of equipment and machinery.
Experience using Microsoft Office programs, including Word, Excel, and Outlook.
Ability to work in a fast-paced environment.
Physical ability to lift, pull, and push items up to 50 pounds, and to stand, walk, reach, and bend throughout the shift.

Nice To Haves

Ability to communicate in a second language.

Responsibilities

Approach all encounters with guests and Associates in a professional, service-oriented manner.
Verify room status, identify discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms.
Inspect assigned guest rooms and floors daily, notify attendants of deficiencies, and arrange for corrections when applicable.
Inspect show rooms.
Assist Housekeeping management with daily activities.
Coordinate the efforts of Housekeeping, Engineering, and Front Office.
Document and resolve discrepant-room issues with the Front Desk.
Prepare, distribute, and communicate changes to assignment sheets and work boards.
Handle guest complaints, respond quickly, and log and notify the appropriate areas to service guests.
Assist and lead Room Attendants, turndown attendants, and House Attendants in their daily duties.
Communicate concerns and opportunities to the next shift.
Perform all Room Attendant and House Attendant duties when required.
Work with Housekeeping Associates to maintain and improve guest service scores.
Confirm that Room Attendants and House Attendants complete daily duties to standard.
Train and coach Associates on expected service and conduct standards.
Report and follow up on Engineering issues.
Stay current on hotel guest services and events.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties as required by management.