Housekeeping Supervisor - Campground

Blue Water•Strafford, NH

17d•$17 - $19

About The Position

The Housekeeping Supervisor oversees housekeeping personnel to ensure resort rooms and suites—and the property overall—are clean, orderly, attractive, and guest-ready. The role includes assigning duties, inspecting work, investigating service or equipment complaints, and taking corrective action. The supervisor may also issue supplies and equipment, maintain inventories, train employees, screen applicants, and recommend dismissals. The position reports to the General Manager and oversees the day-to-day responsibilities of the housekeeping staff. It requires regular and reliable attendance and may involve assisting with duties outside the role in a fast-paced hospitality environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Seasonal roles are not eligible for health benefits but are eligible for sick time and holiday pay.

Requirements

High school diploma or GED equivalent.
At least 2 years of hospitality experience in housekeeping.
Thorough knowledge of housekeeping procedures, cleaning materials, and equipment.
Ability to supervise and work with employees.
Ability and willingness to respond to emergencies.
Tact and resourcefulness in dealing with the public.
Strong communication skills.
Effective leadership practices.
Ability to meet the stated physical requirements, including lifting and moving up to 25 pounds often and up to 50 pounds occasionally.

Responsibilities

Assign workers their duties and inspect work for conformance to cleanliness standards.
Investigate complaints regarding housekeeping service and equipment, and take corrective action.
Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
Coordinate work activities among departments.
Conduct orientation and in-service training to explain policies and procedures and demonstrate equipment use and maintenance.
Perform cleaning duties during emergencies or staff shortages.
Examine the building for needed repairs or furniture and equipment replacements, and make recommendations to management.
Issue supplies and equipment to workers.
Recommend improvements to service and operational efficiency.
Maintain the lost-and-found control point.
Oversee safe use of cleaning equipment and supplies.
Ensure the property is clean, orderly, well-manicured, and guest-ready.
Perform other duties as assigned, including assisting with tasks outside the regular job functions as needed.
Provide regular and reliable attendance.