HOUSEKEEPING SUPERVISOR

Kampgrounds Of America, Inc.•West Yellowstone, MT

17d

About The Position

The Housekeeping Supervisor oversees the day-to-day operations of the housekeeping department, monitoring the team’s work to ensure a clean, orderly, and attractive environment for guests. The supervisor assigns duties, inspects work for compliance with KOA standards, and reviews customer satisfaction. The role also supports the property’s quality assurance and safety programs under the direction of the General Manager (GM).

Requirements

High school diploma or equivalent.
At least two years of experience in housekeeping or a related field.
Fluency in spoken and heard English.
Strong decision-making ability.
Ability to motivate, lead, and develop a team.
Strong working knowledge and hands-on experience with housekeeping and janitorial procedures.
Comfort working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Availability to work nights, weekends, and holidays.
Valid driver’s license.

Responsibilities

Organize employee shifts according to operational needs; train and motivate team members; maintain stock, monitor inventory, and order cleaning supplies.
Maintain quality control standards, investigate complaints regarding housekeeping service or equipment, and take corrective action.
Train new employees in proper techniques for cleaning accommodation units, washing laundry, and performing other cleaning tasks.
Conduct regular inspections of restrooms, accommodation units, and private and public spaces to ensure they are clean and orderly.
Ensure supplies are available for team members to use in their work.
Communicate daily activities and problems to the GM or Assistant General Manager (AGM).
Ensure adherence to quality standards and health and safety regulations.
Prepare reports as required on procedures, efficiency, scheduling, attendance, and related matters.
Maintain the property by following the quality assurance manual under the GM’s direction.
At the GM’s direction, monitor and implement the department safety program to help ensure employees work in a safe, hazard-free environment that complies with applicable local, state, and federal safety requirements.