Housekeeping Supervisor

OTH Hotels Resorts • Pittsburgh, PA

17d • Onsite

About The Position

The Housekeeping Supervisor supports the housekeeping department by overseeing daily cleaning operations, inspecting guest rooms and public areas, and ensuring housekeeping staff meet established cleanliness, safety, and brand standards. The role serves as a link between housekeeping team members and management to support efficient operations and a high-quality guest experience.

This position is based at the property and operates in a fast-paced hotel environment. It requires an active presence throughout guest floors, service areas, and back-of-house spaces, with frequent walking, inspections, and direct supervision of housekeeping staff during assigned shifts. Flexibility is required, including weekends and holidays based on operational needs. Success requires attention to detail, leadership ability, and the capability to maintain cleanliness and service standards in a dynamic hospitality environment.

Requirements

• High school diploma or equivalent required.
• 1–3 years of housekeeping experience required.
• Strong leadership and team coordination skills.
• High attention to detail and commitment to cleanliness standards.
• Strong organizational and time management abilities.
• Basic problem-solving and decision-making skills.
• Customer service and guest-focused mindset.
• Strong communication and interpersonal abilities.
• Familiarity with hotel housekeeping operations and standards.
• Ability to multitask in a fast-paced environment.
• Ability to perform frequent walking and standing throughout the hotel property.
• Ability to frequently bend, reach, and lift up to 25–50 lbs.
• Ability to work in a physically active, fast-paced environment.
• Regular movement through guest rooms, hallways, and service areas.

Nice To Haves

• Prior supervisory experience in a hotel or resort environment.
• Hospitality or safety certifications preferred.

Responsibilities

• Supervise room attendants and housepersons during assigned shifts.
• Assign daily cleaning tasks and ensure timely completion of room assignments.
• Monitor room status and coordinate with the front desk for room availability.
• Ensure housekeeping duties consistently follow brand standards.
• Inspect guest rooms, corridors, and public areas for cleanliness and maintenance needs.
• Ensure compliance with hotel and brand cleanliness standards.
• Report and follow up on maintenance issues with engineering teams.
• Maintain quality control across assigned areas.
• Train new housekeeping team members in cleaning procedures and safety standards.
• Provide ongoing coaching, support, and performance feedback.
• Assist with scheduling and attendance tracking as needed.
• Support team development and operational consistency.
• Monitor usage of linens, amenities, and cleaning supplies.
• Ensure housekeeping carts and storage areas are stocked and organized.
• Report shortages, damages, or supply needs to management.
• Support inventory control and waste reduction efforts.
• Respond promptly to guest requests and housekeeping-related concerns.
• Ensure VIP rooms and special requests are completed accurately.
• Maintain a professional and courteous presence when interacting with guests.
• Support guest satisfaction through service excellence.
• Enforce safety procedures and chemical handling standards.
• Ensure compliance with health, safety, and sanitation regulations.
• Maintain clean, secure, and organized staff work areas.
• Support a safe working environment for housekeeping team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED