Hotel Housekeeping PM Supervisor - FULL TIME

The Guest House at Graceland•Memphis, TN

17d•Onsite

About The Position

The Hotel Housekeeping PM Supervisor supervises, trains, and inspects Room Attendants, Laundry Attendants, Turndown Attendants, and Floor Attendants to ensure work meets hotel standards, and assists with service as needed. The supervisor coordinates staff assignments and breaks, inspects guest rooms and public areas, monitors room status and housekeeping supplies, supports laundry operations, and addresses guest concerns. The role also includes staff coaching, performance feedback, maintenance coordination, documentation, and completing shift paperwork and closing duties. Primary hours are evening shifts, with flexible hours that include weekends, evenings, holidays, and overtime as required. Benefits may be offered after successful completion of a 60-day introductory period.

Requirements

Knowledge of daily hotel operations.
Ability to communicate in person and by telephone with a wide variety of individuals.
Ability to maintain confidentiality.
Ability to work with guests who may become irate or upset.
Problem-solving ability.
Demonstrated experience with guest services or guest relations.
Willingness to be part of a team and an organized approach to work.
Ability to speak clearly and distinctly in person and by telephone.
Ability to lift up to 25 pounds consistently and to perform constant lifting, reaching, stooping, and stair climbing.
Ability to stand for long periods and walk long distances throughout the shift.
Ability to work flexible hours and days, overtime as required, weekends, and holidays.
Ability to pass a background check and pre-employment drug test.
Must wear an identification badge and uniform and maintain good personal hygiene and a neat, clean, healthy appearance.

Responsibilities

Supervise, train, and inspect assigned Room Attendants, Laundry Attendants, Turndown Attendants, and Floor Attendants.
Assist where necessary to ensure optimum service to guests.
Communicate relevant information to staff in coordination with PM front desk management.
Maintain knowledge of the correct maintenance and use of equipment, and ensure equipment is used as intended.
Verify laundry staffing productivity and proper operation of machines.
Anticipate guest needs, maintain positive guest and associate relations, and resolve guest complaints.
Monitor cleanliness, sanitation, and organization of assigned work areas.
Verify room status on the A.M. report, report discrepant rooms, and prioritize and update check-out room status at designated times.
Check two rooms daily of self-inspectors.
Coordinate breaks, distribute assignment sheets, assign room keys and phones, and maintain staff records.
Inspect floor closet supply levels and Room Attendant carts for supplies, neatness, cleanliness, and mechanical problems.
Inspect rooms cleaned by assigned Room Attendants using the designated checklist, communicate deficiencies, and ensure they are corrected.
Update room status after approving cleanliness and condition in accordance with departmental standards.
Check vacant rooms, verify room status, and update discrepant-room status throughout the shift.
Check DND rooms and verify their status.
Mark sheets in randomly selected assigned rooms and follow up to ensure Room Attendants have changed them.
Inspect public areas, bathrooms, fitness center, pool area, offices, and service areas after cleaning; communicate deficiencies to the responsible personnel.
Complete maintenance work orders and submit them to the Housekeeping Clerk; contact Engineering directly for urgent repairs.
Conduct assigned staff training and provide coaching or counseling as needed.
Provide staff performance feedback to the manager.
Document pertinent information in the department logbook.
Complete paperwork and closing duties before leaving, review assignments and follow-up actions with the manager or oncoming supervisor, check P.M. reports for accuracy and completeness, and complete night counts according to departmental standards.
Assist in other Housekeeping areas as assigned, attend designated meetings, make up cribs and rollaway beds, and stock Housekeeping supplies.