Housekeeping Supervisor, Full Time- Hotel Mockingbird

Coury Hospitality•Dallas, TX

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations at Hotel Mockingbird to ensure cleanliness, safety, and quality standards are consistently met. The role supervises housekeeping staff, conducts inspections, supports training, and ensures compliance with company policies and applicable health and safety regulations. The supervisor assists the Director of Housekeeping in the director’s absence and may perform Housekeeper duties when staffing is inadequate. Additional tasks may be assigned or revised based on business volume and operational needs.

Requirements

High school diploma or equivalent.
Previous housekeeping and supervisory experience.
Aptitude for guest services and a positive attitude.
Ability to work a flexible schedule, including weekends and holidays.
Wear required personal protective equipment according to job responsibilities.

Nice To Haves

Proficient computer skills and experience with Word and Excel.

Responsibilities

Assist the Director of Housekeeping in the director’s absence with daily housekeeping operations.
Provide feedback on staff performance to the Director of Housekeeping.
Help determine and distribute work assignments for room attendants and support staff based on staffing guides and occupancy, adjusting assignments as needed during the shift.
Ensure guest rooms, public areas, offices, and supply closets are clean and attractive.
Monitor housekeeping associates’ progress, training, familiarity with policies and procedures, cleaning standards, timeliness, and comfort in their roles.
Ensure associates clock in properly using the time and attendance system and wear uniforms each workday.
Help keep housekeeping payroll within departmental budgets and accurately report daily and weekly figures.
Ensure employees receive quality control training as needed.
Enforce correct use of chemicals and equipment and check cleaning aids and equipment for compliance with hotel safety guidelines.
Schedule daily special cleaning projects for room attendants and inspectors.
Coordinate linen handling, including inventory, sorting, distribution, collection, storage, security, and cart loading.
Ensure ready rooms are reported to the front desk by 10:00 a.m. and throughout the day, with all rooms regularly reported by 4:00 p.m.
Comply with and ensure compliance with key security procedures.
Respond to housekeeping requests from guests or management in a timely, efficient, and friendly manner.
Perform Housekeeper duties when staffing levels are inadequate.