About The Position

The Housekeeping Room Attendant cleans assigned hotel areas to high standards to enhance the guest experience. The role includes maintaining guestroom cleanliness, responding to guest requests or complaints, reporting maintenance problems, and protecting the confidentiality and security of guest rooms. The attendant also follows company safety and sanitation procedures and maintains assigned keys, equipment, carts, and linen rooms.

Requirements

  • Ability to follow instructions accurately.
  • Organizational skills.
  • Ability to work with minimal supervision.
  • Ability to maintain excellent attendance and punctuality.
  • Ability to maintain a well-groomed, clean, and neat appearance.
  • Previous housekeeping experience is helpful.
  • Ability to perform strenuous physical activities, including standing, walking, stooping, bending, kneeling, crouching, pushing, pulling, twisting, and manipulating large and small objects.
  • Ability to carry or lift 50 pounds.
  • Ability to perform repetitive tasks in a fast-paced work environment.
  • Wear closed-toe, non-canvas shoes with non-skid soles.

Nice To Haves

  • Fluency in English.
  • Previous housekeeping experience.

Responsibilities

  • Clean and disinfect assigned guestrooms, including bathrooms.
  • Dust furniture; vacuum carpets, rugs, draperies, and upholstered furniture; make beds and change sheets; sweep, mop, and wash floors; remove debris; and empty trash.
  • Spot-clean walls and doors as needed and tidy guests’ personal belongings as required.
  • Clean public spaces as needed.
  • Restock towels, supplies, facial tissue, toilet tissue, and bathroom amenities in the correct quantities and locations.
  • Use the correct cleaning chemicals for designated surfaces in accordance with OSHA regulations and company safety and sanitation requirements.
  • Maintain knowledge of the correct maintenance and use of equipment, and use equipment only as intended.
  • Keep carts and linen rooms safe and orderly.
  • Report maintenance problems and handle guest requests or complaints.
  • Safeguard assigned keys and turn in lost-and-found articles to the Housekeeping Office for logging.
  • Comply with company policies and procedures, including safety and sanitation policies.
  • Handle heavy loads and heavily soiled linen safely, including using required personal protective equipment.
  • Report accidents, injuries, and unsafe work conditions to a manager.
  • Maintain a clean and professional uniform and personal appearance.
  • Understand emergency procedures for the Housekeeping department and hotel.
  • Perform additional or revised tasks as assigned according to managerial discretion and business needs.
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