Housekeeping Supervisor, Full Time- Hotel Mockingbird

Coury Hospitality•Dallas, TX

3d•Onsite

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations at Hotel Mockingbird to ensure cleanliness, safety, and quality standards are consistently met. The role supervises housekeeping staff, conducts inspections, supports training, and ensures compliance with company policies and applicable health and safety regulations. The supervisor assists the Director of Housekeeping with daily operations and may perform Housekeeper duties when staffing levels are inadequate. Additional duties may be assigned or revised based on business volume and operational needs.

Requirements

High school diploma or equivalent.
Previous housekeeping and supervisory experience.
Aptitude for guest service and a positive attitude.
Ability to work a flexible schedule, including weekends and holidays.
Must wear required personal protective equipment according to job responsibilities.

Nice To Haves

Proficient computer skills.
Experience with Word and Excel.

Responsibilities

Assist the Director of Housekeeping in their absence with daily housekeeping operations and provide feedback on staff performance.
Help determine and distribute work assignments for room attendants and support staff based on staffing guides and occupancy, adjusting assignments as needed during the shift.
Ensure guest rooms, public areas, offices, and supply closets are clean and attractive.
Monitor housekeeping associates’ progress, training, knowledge of policies and procedures, adherence to cleaning standards, and timely completion of work.
Ensure associates clock in properly using the time and attendance system and wear their uniforms each workday.
Help keep housekeeping payroll within the departmental budget and accurately report daily and weekly information.
Ensure employees receive quality-control training as needed and follow proper procedures for chemicals and equipment.
Inspect cleaning aids and equipment for compliance with hotel safety guidelines.
Schedule daily special cleaning projects for room attendants and inspectors.
Coordinate linen handling, including inventories, sorting, distribution, collection, storage, security, and cart loading.
Ensure ready rooms are reported to the front desk by 10:00 a.m. and throughout the day, with all rooms regularly reported by 4:00 p.m.
Follow and enforce key security procedures.
Respond to housekeeping requests from guests or management in a timely, efficient, and friendly manner.
Perform Housekeeper duties when staffing levels are inadequate.